Ochoche Alechenu

ALECHENU OCHOCHE- Curriculum Vitae Professional Summary Customer Service Representative and Certified Executive Virtual Assistant with over 3 years of experience delivering exceptional support via phone, email, and live platforms. Demonstrated success in boosting customer retention by 30% and achieving 96% satisfaction ratings. Skilled in CRM tools, complaint resolution, administrative support, and cross-team collaboration. Known for professionalism, empathy, and high performance under pressure. Open to remote or on-site roles in fast-paced service environments. Core Skills - Customer Service (Phone, Email, In-person) - CRM Tools (Zoho, HubSpot) - Conflict Resolution & Complaint Handling - Executive & Administrative Support - Virtual Assistance - Time Management & Multi-tasking - MS Office Suite & Google Workspace - Upselling & Customer Retention Work Experience Customer Service Representative Dona Famous Global Integrated Ltd, Kaduna, July 2022 - July 2025 - Provided prompt, effective service across calls and in-person inquiries. - Increased customer retention by 30% through follow-up communication. - Maintained 96% satisfaction score over two years. - Managed high-volume calls and promoted products through clear communication. - Logged customer interactions in CRM and tracked recurring issues. Receptionist Famous Guest Inn, Kaduna Jan 2020 - Feb 2021 - Welcomed guests, managed reservations, and processed check-ins/check-outs. - Resolved guest concerns, improving overall guest experience. - Maintained front-desk systems and accurate call records. NYSC - Economics & Commerce Teacher Government Day Secondary School, Biri Fulani Mar 2021 - Mar 2022 - Designed and delivered curriculum-aligned lessons to 50+ students. - Improved student engagement using diverse teaching strategies. - Monitored attendance and improved academic discipline. - Collaborated with faculty to streamline lesson delivery. Education - HND - Business Administration, Federal Polytechnic Kaura Namoda, 2019 - ND - Business Administration, Federal Polytechnic Kaura Namoda, 2016 - WASSCE, Adieze Brains Secondary School, Kaduna, 2012 Certifications - Customer Service Excellence, Jobberman Nigeria - 2025 - Executive Virtual Assistant, Udemy 2025 Languages: English (Fluent) References: Available on request