Ochoche Alechenu

I am a professional Customer Service Representative with 3 years of experience delivering excellent support and communication in fast-paced environments. I worked with Dona Famous Global Integrated Ltd, where I handled customer inquiries, complaints, and follow-ups across multiple channels—email, phone, and live chat—ensuring satisfaction and loyalty with every interaction.

I specialize in providing timely, empathetic, and solution-oriented support that aligns with business goals. My core strengths include:

Clear and professional communication

Conflict resolution and problem-solving

Multi-channel support (email, chat, phone)

CRM tools and customer follow-up systems

With a growing interest in digital tools and automation, I’ve begun expanding my skills in Microsoft Excel, Zapier, and prompt engineering, allowing me to assist with both support and workflow automation tasks. This makes me a flexible team member who can bridge the gap between human service and smart systems.

I am now focused on offering remote customer support and virtual assistant services on freelance platforms. Whether you're a small business owner, startup, or entrepreneur, I’m here to help you engage your customers, manage communication, and create a positive brand experience—remotely and reliably.

Let’s work together to support your business and make your customers happy.