Oboko Rosemary Ogochukwu

Oboko Rosemary Ogochukwu ADMINISTRATIVE ASSISTANT- -,- Lugbe Airport Road, Abuja linkedin.com/in/oboko rosemary Associate member IIPM Instagram.com/4tunate_gal TO Dear Hiring Manager Human Resource Manager Mercy Corps Abuja. Dear sir/ma, Iam writing to express my interest in the position of an Administrative assistant in your organization. I learned about your organization and what it stands for online and its groundbreaking achievements globally over the years which I will love to be a part of as am passionate about its work as it also aligns with my discipline and field of study as an Environmental Science and Resource Management. And as an advocate for peace building and conflict resolution. With over 7years of experience been a customer service representative in different financial institution such as ECOBANK , FCMB, CDL, A Trainer / coach of newly employed staffs attached to me for supervisory and mentorship in different times in 3yrs, A unit head and Manager of other small start up’s businesses. My experience aligns well I must say that I possess all the necessary skill and qualities of a good certified Human Resource personnel an Administrative personnel and a Customer Service Rep which has helped me navigate through life and work successfully and in relationship building with people. I acquired a certification in Human Resource Management professional 2023 and I hope to work for an organization like yours and am ready to deploy my skills and abilities to serve people, our clients, communities in alleviating poverty, suffering and oppression and building a productive and just communities as this is what we stand for at Mercy Corps and also widen my horizon and advancement with the right opportunity and experience I will get while working with staffs and members of the organization. In addition to my experiences and relationship building, I have a solid educational foundation and am people centric with a passion for team building for actualization of successful projects completion. I would much appreciate the opportunity to contribute to your organization Do kindly look into my attached application/CV for additional details regarding my experience and achievements and how useful I can be to your organization I await your feedback Thank you for your consideration.   curriculum vitae O R O / OBOKO ROSEMARY OGOCHUKWU E:- |T:-,- + | A:Lugbe Airport Road Zone 6 behind Redeemed Church: Dunamis| L : Abuja. | G: Female | N: Nigerian PROFESSIONAL SUMMARY Proactive Administrative officer with over 8 years in people and customer service relations, manager of small firms and start up’s business, marketing, and passionate about contributing to the in development of communities and organization by working amicably with existing staffs and facilities with the aim to drive with passion and diligence the goals and ideals of the organization and strive for Excellence through innovation, Leadership and learning. WORK HISTORY ECOBANK NIGERIA –Customer Service Relations / Operations officer Abuja, FCT 2019 – Current Resolving dispute on customer transaction and handling various reports, filling Dissemination of important information to customer and cross selling of the banks product Interact with customers on a daily basis on behalf of the bank and solving problems by tailoring our offers Handle customers’ financial transactions, opening of accounts and issuing of statement of account of customers transactions. Training of interns and new staffs in the units for over 3yrs in different occasions Unit/Team leads on various task CREDIT DIRECT LIMITED {CDL} ( subsidiary FCMB GROUP) - Marketer Abuja, FCT 2018 – 2017 Direct Sales Executive Officer Marketing / Managed over 10 individual and corporate client accounts with the following responsibilities. Assisted the marketing department in planning and executing new market relationship with new business Developed social media strategies using Facebook Ads. Developed strategies for market storms. DAN DATTI GLOBAL CONSULTS- Secretary/Admin Assistant/Manager Abuja, FCT 2017 - 2018 Organizing, servicing and scheduling meetings ( producing agendas and taking minutes Conduction trainings on behalf of the company such as ; Legacy pensions managers trainings on A 3 days capacity building - 2017 Coordinating updating information answering calls, taking messages and handling correspondence and arranging appointments, filling GOLD HAND VENTURES ( NGO) – Non-profit Volunteer/Admin and /HR Assistant Abuja, FCT 2016 - 2017 Field work facilitator and sensitization of the public Participate in conducting seminars Participate in volunteer work in giving out grants for empowerment of the needy or less privilege for Participate in giving of flexible loans to small business start up to encourage young inventive minds for the development of our community. FIRST CITY MONUMENT BANK (FCMB)- Customer Service / office Assistant (INTERNSHIP) - Abuja, FCT 2015 - 2016 Assisting the various operation units in its day to day job functions. CERTIFICATES & TRAININGS CERTIFIED HUMAN RESOURCE MGMT PROFESSIONAL ( CHRMP)-(INTERGRATED INSTITUTE OF PROFESSIONAL MGMT) NOV 2023 PROJECT MGMT PROFESSIONAL (PMP) – ( INTERGRATED INSTITUTE OF PROFESSIONAL MGMT ) OCT 2023 CODE OF CONDUCTAND ATTHESTATION TRAININGS AND CERT- ( ECOBANK- ANTI MONEY LAUNDERING TRAININGS AND CERTIFICATES - ( ECOBANK ) 2019 -2023 CUSTOMER SERVICE EXCELLENCE AND CAPACITY BUILDING CERTIFICATE –( DATTI CONSULT ) -2017 REFERENCES AVAILABLE ON REQUEST SKILLS Technical Skills Effective Communication Organization & Excellent management of tasks and interpersonal skills Good relationship & people management Confidentiality /Adaptability Strategic thinking & planning Customer service relationship regulation Leadership &Decision making Volunteer Staff Public Speaking/ Community service Excellent managerial skill & ability to foster team spirit. Tools and Software Excel, Microsoft office, power point Use of HR tools such as Oranghrm-5.5 , HRsetup EDUCATION National Open University Of Nigeria (NOUN) FCT, Abuja. 2023 Bachelor of Science : Environmental Science & resource management Federal Polytechnic Nasarawa ( nas poly) nasarawa . 2014 OND : Architecture VOLUNTEER WORK/SEMINARS . Conducting of outreaches to the less privilege Orphanage homes { 2019, 2021,2022} Volunteer & participant in BWARI @40 PROJECT in Renovation of laboratory and entrepreneur hub ( 2024) Seminar with the Bond servant of Christ Dimensions of the spirit { 2024} Customer service excellent / capacity building Seminar { 2017}