Oboko Rosemary Ogochukwu

With over 10 years of experience as a customer service specialist and a virtual Assistant. I have honed my skills in comprehending customers needs, delivering personalized solutions, and efficiency managing high call volumes while resolving inquiries.

Throughout my career, I have maintained a keen awareness of competitors products, price change and market developments. This has enabled me provide valuable insights for strategic decisions-making, contributing to the overall success of the business. With achieving a 99% accuracy rate on digital databases, ensuring robust data analysis and reporting capabilities also addressing customer complaints under pressure which is a key factor in elevating customer satisfaction there by enhancing organizational efficiency.

Through my efforts, I have successfully lead a 95% increase in resolution rates and customer retention. My commitment to excellence in customer service does not only showcase proficiency in handling challenges situation but also impacts on the overall success of the team and the company.

Areas of expertise: Operational Excellence, Customer Service, Issues Resolution, Project Management, Team Leadership, Effective Communication, Database Management, Social Media Management Fluent in English and Igbo. Please reach out to me directly have a great day !