Obiekwe Maryann

OBIEKWE MARYANN ONYINYE Virtual Assistant | Administrative Support | Appointment Setter-| - | Nigeria LinkedIn: http://linkedin.com/in/maryann-obiekwe-62511b149 PROFESSIONAL SUMMARY I am a highly organized and detail-oriented Virtual Assistant with a strong background in customer support, administrative tasks, and remote operations. Proven ability to manage calendars, handle client communications, schedule appointments, and provide high quality support across multiple platforms. Skilled in CRM tools, email management, data entry, and task prioritization. Adept at working independently, maintaining confidentiality, and delivering prompt, accurate service. Committed to supporting business growth through reliable and efficient virtual assistance. EXPERIENCE B2B Appointment Setter GREENLIGHT CAPITAL | Remote April 2025 -present •Booked an average of 30+ qualified B2B sales appointments per month, targeting decision-makers. •Maintained a consistent pipeline of 20+ high conversion leads weekly, contributing to a sales closing rate of over 25%. •Conducted cold outreach via phone, email, and LinkedIn, achieving a 20–30% response rate by crafting compelling messages and handling objections. •Used CRM tools (e.g., HubSpot, GoHighLevel, Salesforce) to manage and track leads, ensuring follow-up accuracy and timely engagement. •Qualified prospects using criteria like budget, authority, need, and timeline (BANT) before handing off to the sales team. •Collaborated with sales reps and marketing teams to align outreach strategies with target market profiles and campaign goals. B2B Appointment Setter NAYABANK Financial | Remote January 2024– April 2025 •Conducted an average of 20+ outbound calls per day to small and medium sized business owners, introducing NayaBank’s unsecured loan products and financing options. •Scheduled and qualified 10–15 high conversion appointments weekly,directly contributing to a 30% increase in sales pipeline growth. •Achieved a lead to appointment conversion rate of 40%, consistently exceeding team benchmarks. •Utilized CRM tools to track outreach, follow ups, and client interactions, maintaining a 95% accuracy rate in lead documentation. •Collaborated with loan officers and the underwriting team to ensure seamless client handoff and application success. •Maintained in depth knowledge of lending guidelines and financial offerings, effectively communicating key benefits to business clients. •Received recognition for maintaining a client engagement rate 25% above team average through personalized outreach and follow-up strategies. Customer Service Representative MULTICHOICE | Nigeria June 2020- July 2022 • Delivered frontline support to customers via phone, email, and in-person regarding subscriptions,billing, and technical inquiries. • Resolved customer issues and provided step-by-step guidance on TV subscription setup and troubleshooting. • Processed payments, generated invoices, and managed customer accounts with high accuracy. • Escalated complex cases to appropriate departments and followed up to ensure timely resolution. • Maintained detailed and updated records of all customer interactions in CRM systems. EDUCATION B.Sc History and Diplomatic Studies | University of Port-Harcourt Graduated Jan 2023 | Choba, Rivers State LICENSES & CERTIFICATIONS: Virtual Assistant Certification - ALX Issued 2025 TECHNICAL & SOFT SKILLS ● Conflict resolution and complaint handling ● Customer relationship management (CRM) tools (e.g., Zendesk, Freshdesk, Salesforce) ● CRM: HubSpot, Salesforce ● Database Administration: Microsoft SQL, PostgreSQL ● Empathy and active listening ● Email, live chat, and phone support ● Strong Communication & Problem-Solving INTERESTS • Music | Reading | Technology Trends