Obichukwu Nzube Jane

OBICHUKWU NZUBE JANE Mobile:- Email:-Address: Plot 18, Thuja Ville Estate Wuye, Abuja PROFILE SUMMARY Well trained and result-oriented Customer Service Representative with 6 years of successful experience. A Top Performer with a track record of consistently meeting and exceeding set goals and customer expectations, skilled at educating customers on companys products and recommending the best options that meet their short term and long term needs. Adept at personnel management, administrative management and implementing strategic solutions to propel corporate success and boost revenue. Utilizes a highly organized, self-motivated, and proactive approach to work CORE COMPETENCIES Administrative Management Human Resource Management Relationship Building Client Retention and Relations Reporting and Documentation SKILLS HIGHLIGHT Superior communication skills (verbal and written), facilitation and relationship building skills. Skilled at overseeing plans and execution to deliver the expected results. Maintaining excellent data entry and filing system Strong leadership skills, superior analytical skills, team management, and interpersonal abilities. Ability to work independently within deadlines, and bring results with minimum supervision. Sufficiently proficient in Microsoft Office Packages (Excel, PowerPoint, Word). Languages: English (Fluent), Igbo (Native), French (Intermediate) WORK EXPERIENCE OUTSOURCED VIRTUAL/ADMINISTRATIVE ASSISTANT | TURHBAM LIMITED | ABUJA. CLIENT: LOREMSUPPORT (UBPO) | G.A, USA | MARCH 2023– JANUARY 2024 Efficiently managed and responded to emails on behalf of the company and executives, ensuring prompt and professional communication.  Meticulously maintained schedules, appointments, and meetings, including scheduling, invitations, and updates. Reduced the number of missed appointments by 50%, increased the number of meetings held on time by up 85%, and received a 95% satisfaction rating from executives for calendar management.  Successfully coordinated travel plans, including flights, hotels, and rental cars, while providing detailed itineraries and ensuring travel documents were in order  Assisted in creating, editing, formatting, and proofreading documents like reports, presentations, and business correspondence  Assisted with office tasks, such as ordering supplies, coordinating maintenance, managing petty cash, and other administrative duties as assigned. Customer Service Representative |ABUJA CLIENT: MUTUAL TRUST MIROFINANCE BANK | MAY 2022 – DECEMBER 2022 Responsibilities: ✔Responded to customer inquiries via phone, email, and in-person, providing timely and accurate information. ✔Assisted customers with account management, including opening new accounts, processing transactions, and resolving issues. ✔Handled customer complaints and escalations, ensuring a high level of customer satisfaction. ✔Conducted customer needs assessments and recommended appropriate banking products and services. ✔Maintained detailed records of customer interactions and transactions using the bank's CRM system. TEAM LEAD (CUSTOMER SERVICE/TELEMARKETER) | TURHBAM LIMITED | ABUJA. CLIENT: SOFTERMII | CA, USA | FebRUARY 2021 – JANUARY 2022 Responsibilities:  Monitored and evaluated the performance of team members, ensuring they meet performance targets and providing regular feedback to the management.  Collaborated with management to develop and implement new strategies to enhance team performance and achieve sales or service goals.  Facilitated training sessions and workshops for team members to improve their telemarketing techniques.  Contributed to lead generation and opportunity identification through strategic and comprehensive sales approach.  Engaged customers to build rapport, addressed inquiries, and provided information about the company's offerings.  Updated and maintained customer records, call logs, and relevant information in the company's Customer Relationship Management (CRM) system. Client Service (NYSC) |ABUJA CLIENT: Immersion Marketing Strategies| May 2o19–december 2021 Responsible for the day to day management of brands Manage client relationships through effective communication Management of briefs Ensure timely and accurate responses to clients needs and requests Online trackingof competitive brands Paying close attention to deliverables Tools: Micro Soft Office applications | Salesforce | Five9 | MD365 | Andor | Vicidial | Ringcentral | Slack | Zoho | Quickbase CRM Technical skills: Business Development | Customer Relationship Management (CRM) | Lead Generation | E-commerce Marketing | Customer Service | Customer Retention | Customer Engagement | KPI Tracking | Relationship Management Education EDUCATION MBA Business Administration – Czech Technical University Prague2018 B.A. Hons. English Language – University Of Abuja, Abuja-FCT.2015 WASSCE – Word of Faith Group of Schools, Abuja-FCT2008 FSLC- Spring Nursery/Primary School, Kano State2002 CERTIFICATIONS Cisco Customer Success Manager s AWS Certified Sysops Administrator --Associate Duolingo Proficiency Exam in English HOBBIES Reading Travelling Listening to Music/Singing