OBIANUJU FLORENCE
- |-| LinkedIn |Portfolio Link
PROFESSIONAL SUMMARY
Virtual Assistance | Customer Support | Data Entry
I’m a dedicated Customer Service Representative and a Virtual assistant with 2 years of experience delivering highquality customer support and administrative assistance across multiple industries. Skilled in CRM software like HubSpot,
Zendesk, Freshdesk, and GoHighlevel, and adept knowledge in project management tools such as Monday.com, Asana,
Trello, ClickUp, Airtable, and Zapier for automation, and problem resolution skills. Adept at handling customer inquiries
and improving customer satisfaction. Strong communication skills, adaptability, and unwavering commitment to helping
clients achieve their goals.
S KILLS
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AND C OM P ET ENC IES
Customer Support & Issue Resolution
CRM Software (HubSpot, Zendesk, Freshdesk)
Virtual Assistance & Email Management.
Internal Communication Tools (Slack, Microsoft Teams, Intercom)
Project Management Tools (Trello, Asana, Monday.com, ClickUp, Zapier for automation, Airtable)
Order Processing & Billing Assistance.
Conflict Resolution & Escalation Management
Microsoft Office & Google Workspace (Excel, Google spreadsheet for data entry)
W ORK
E X PE RIEN C E
CUSTOMER SERVICE REPRESENTATIVE | IFY GLOBAL INVESTMENT
Jan.2025 - present
• Collaborated with internal teams using Slack and Trello to streamline workflows and customer
communications.
• Provided excellent customer support via email, chat, and phone, resolving 20% of issues on the first contact.
• Assisted with order processing, refunds, and account management to enhance customer experience.
• Created and maintained customer support documentation to improve response efficiency.
W ORK E X PE RIE N C E
Virtual Assistant | Galtum Resource
2024
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Oct.2023 – Nov.
Managed customer inquiries, scheduled appointments, and provided administrative support for clients.
Assisted with data entry, report generation, and maintaining customer databases.
Handled email correspondence, ensuring timely responses to inquiries and concerns.
Used HubSpot CRM to track customer interactions and follow-ups, improving client engagement.
E D UC A TION & C E RTIF IC A TION
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BACHELOR OF SCIENCE: PURE AND APPLIED CHEMISTRY
2019
Imo State University, Nigeria
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Certified administrative professional – (2025)
Certified virtual assistant - (2024)
