Obianuju Bosah

Obianuju Bosah Nnewi, Anambra state |- |- Professional Summary Experienced and enthusiastic Customer Service Representative with years of experience. Adept at making phone calls to relay information about services. Ambitious Telemarketer skilled in cold and warm calling. Keeps tight control over calls with the combined use of scripts and personal sales expertise. Driven by customer satisfaction and problem-solving. Efficiency-driven and highly organized Virtual Assistant with proven skills in managing appointments, meetings, and events. Able to independently organize resources to meet routine needs and complete projects. Skilled communicator and problem solver with adaptability to handle changing demands. Skills ● ● ● ● ● ● ● ● ● ● ● ● Lead Generation. Cold Calling Verbal and Written Communication. Data Entry Appointment Scheduling. Problem Resolution. Creative Thinking CRM Software Call Escalation Customer Service. Collaboration Tools: Slack, Hubspot, Zendesk Sales Techniques Experience Virtual Assistant 03/2020 to 02/2021 Castle- Maitama, Abuja ● Handled daily tasks and special projects with good multitasking and organizational skills ● Proofread business documents to check spelling, grammar, and compliance with office policies ● Update calendar with new meetings, events, and appointments to avoid overbooking. ● Reviewed activities regularly to identify opportunities for improvement ● Paid attention to details and utilized downtime to perform routine tasks preventing service delays ● Volunteered for and tackled new assignments and tasks to ease staff members' burden ● Finished tasks adhering to deadlines to avoid delays. ● ● ● ● ● ● Customer Service Representative 10/2017 to 01/2020 Delight Provider- Awka, Anambra Provided solutions, recommendations, and replacements with empathy and positive feedback Addressed customer concerns and complaints and resolve issues promptly. Answered inbound calls to assist customers with various needs and questions. Communicated and followed up with clients over phone, email, and live chat support Documented detailed notes in CRM software to track customer interactions. Escalated calls outside area of expertise to appropriate department. Telemarketer 01/2015 to 08/2017 B.O.B Services- Ketu, Lagos ● Tracked and followed up with leads to convert prospects into customers ● Cold-called prospects to generate and qualify a high volume of leads ● Increased revenue stream by meeting cold calling goals and upselling new products ● Collaborated with sales team to prepare proposals ● Handled warm calls from interested individuals, quickly turning interest to sales at an 80% conversion rate Education D.P.T: Medical Rehabilitation University of Nigeria, Nsukka- Enugu In view Certifications ● Technical Support Fundamentals- Certified by Coursera 06/2022 ● Inbound Sales- Certified by HubSpot Academy 06/2022 ● Customer Service: Problem Solving and Troubleshooting- Awarded by LinkedIn 05/2022