Obiaeli Baron

BARON CHIBUNNA OBIAELI Abuja, Nigeria |- |-SUMMARY Results-oriented Customer Support Specialist adept at providing excellent customer service and resolving inquires. Capable at giving effective sales pitches, clarifying product characteristics, responding to customer inquiries, and effectively processing orders. Has great communication skills and a customer-centric approach to ensure high levels of customer satisfaction and retention. SKILLS • Organization • Customer Inquiry resolution • Product Knowledge • Multitasking • Telephone etiquette • Attentive listening and contact handling • Attention to detail. • Communication • Sales Pitching PROFESSIONAL EXPERIENCE Customer Service Representative Specialty Life Insurance, Canada (Remote). January 2024 – Present • Respond to customer inquiries and concerns through multiple communication channels, including phone, email, and live chat. • Efficiently troubleshoot and resolve customer complaints and service issues. • Manage order processing, including placements, modifications, returns, and exchanges. • Provide detailed information to customers regarding products, services, and company policies. • Accurately document all customer interactions and transactions in internal systems. • Collect and relay customer feedback to management to support continuous improvement efforts. • Collaborate with cross-functional teams, such as sales and technical support, to meet customer needs effectively. • Remain current on product offerings, service updates, and industry developments. • Consistently meet and exceed key performance indicators (KPIs) related to customer satisfaction, response time, and issue resolution. • Assist in onboarding and training of new team members, promoting knowledge sharing and adherence to best practices. Customer Support Specialist January 2021 – December 2023 Citizens Disability: (REMOTE) • Promoting products and services by delivering effective sales pitches to potential consumers using specified scripts. • Explaining product features, pricing, and benefits to customers, resolving any questions or concerns they had. • Entering customer information, including name, address, and payment details, precisely into the computer system. • Responding to inbound phone calls from potential clients contacted through marketing. • Responding to client inquiries and provided further information through phone or written correspondence. • Using CRM software to handle customer records, sales activity, and follow-up interactions. • Conducting outbound sales calls with potential customers to introduce products, emphasize features, and close transactions. • Establishing rapport with clients to identify their wants and preferences, and successfully positioning products to fulfil them. • Processing orders accurately and efficiently, recording all relevant client information and specifications. • Promptly and professionally addressing client issues and concerns, offering answers, and assuring satisfaction. • Working with sales team to discover upselling and cross-selling possibilities to increase revenue. • Achieving and exceeding sales targets and performance metrics consistently. • Building long-term connections and trust with customer accounts through open and participatory communication. • Meeting personal and customer service team sales and phone handling quotas. • Handling client concerns, presenting acceptable answers and alternatives within time restrictions, and following up to assure resolution. Virtual Assistant Stealth Mode; (REMOTE) Abuja, Nigeria • • • • • • • • Organize communication via emails and phone calls Provide customer service as first point of contact Organize meetings٫ travels and accommodations Manage contact lists and organize managers’ calendars Create and review customer spreadsheets and keep online records Conduct market research and report on the results Prepare presentations Help employees with their administrative queries JULY 2020 – DEC 2021 News Reporter. African Independent Television: Kano, Nigeria January 2015 - July 2020 • Schedule interviews with sources of information for a piece. • Report news articles with background information and specifics about occurrences for print or broadcast media • Examine the copy and fix any substantive, grammatical, and punctuation issues while adhering to the formatting and editorial style specifications. • Go over and assess the notes you made regarding the various aspects of the event to identify the important information. • Compile information on events via study, interviews, firsthand knowledge, or participation in social, cultural, athletic, political, or other events. • Get assignments, assess leads, or get advice on how to generate story ideas. • Talk about problems with editors to decide on stances or priorities. • To find pertinent information, consult reference sources such books, news articles, or public documents. • Develop ideas or material for columns or commentaries by analyzing and interpreting news, current issues, or personal experiences. • Write reviews of literary, musical, or other artwork, based on knowledge, judgment, or experience. • Write columns, editorials, commentaries, or reviews that interpret events or offer opinions. EDUCATION PGd Mass Communication (2014), Nnamdi Azikiwe University, Anambra State Nigeria B.Sc. Mass Communication (2011), Tansian University, Anambra State Nigeria CERTIFICATIONS Customer Service Training Certification, (The Outsource Global) Certificate of Entrepreneurship, Human Resources and Leadership, Alpha Consult. LANGUAGES English, Igbo, Hausa