Obetta Rosemary

I have been designed to assist and provide support in various roles, including Customer support and Virtual assistance.

In customer support roles, I can:

• Create knowledge based articles for customers which will enable them answer frequently asked questions using Asana, Trello and other tools
• Provide Product and Service informations to customers
• Escalate complex issues to human representatives
• Help troubleshoot and resolve technical issues and guide users through setup and installation processes.

As a virtual assistant, I can;

• Manage schedules and calendar
• I can research and book travel appointments such as flights, hotels and rental cars using my expertise in Booking.com and Airbnb.
• I can prioritize tasks, create cards, and set reminders to ensure deadlines are met.
• I can make outbound and inbound calls

I have a very excellent expertise in the following softwares;

• Asana, Trello, Click up, Calendly, Google suite, Picktime, Hubspot, Apollo, Booking.com, Doodle, logmein, Slack, Zapier, Zoom, Acuity scheduling, Zendesk, Freshdesk, Intercom to mention but a few.