Obeine Digitemie

OBEINE DIGITEMIE CUSTOMER SERVICE REPRESENTATIVE Address: No1 Mutu Lane, Agip estate, Port Harcourt, Nigeria SUMMARY Dedicated customer service professional with strong communication skills and a commitment to excellence. Eager to transition into a Sales Manager role, leveraging my experience in customer care, active listening, and customer retention to drive sales growth and build long-term client relationships. Certified advertiser and social media manager. WORK EXPERIENCE Customer Service Representative (Call Center) webcare.org September 2025 – November 2025 Communicate with clients in English via phone, email, and live chat. Present and sell remote technical support services, including diagnostics and software setup. Maintain high conversion rates by attracting clients and generating interest in services. Transfer qualified leads to the main sales team. Keep daily communication reports and customer records updated. Earn daily/weekly commissions based on successful sales and conversions. Customer Service Representative FinsUp Services, Nigeria March 2025 – Present Deliver exceptional customer care via inbound/outbound calls and live chat to ensure client satisfaction. Manage customer queries, resolve issues efficiently, and maintain professionalism in every interaction. Utilize CRM tools to log interactions, track resolutions, and follow up on customer concerns. Support business success by improving service quality and user engagement. Lead Generator (Relationship Manager) Web3Raiser, UAE November 2024 – Febuary 2025 Develop and maintain strong partnerships with influencers and platform users. Act as the main point of contact for inquiries, providing timely responses via email and chat. Monitor client satisfaction and gather feedback to optimize service delivery. Generate regular performance reports for internal review and strategy planning. Customer Services & Lead Generation PayDinner Inc, UAE October 2024 – November 2024 Build and manage relationships with restaurant partners and users on the platform. Handle daily communication and ensure service satisfaction for both partners and clients. Conduct lead generation campaigns and report on sales metrics to senior management. Resolve issues quickly, contributing to user retention and platform growth. Customer Support Agent LELA Marriage Agency (Whispark.com), Kyiv (Remote) September 2024 – Present Provide chat-based customer service to international users seeking relationship services. Resolve technical, account, and payment-related issues with empathy and professionalism. Collect and report user feedback to improve service delivery and platform usability. Maintain accurate logs of user interactions and ensure prompt escalation when necessary. Customer Service Representative & Page Handler Errandio Transport Services, Nigeria October 2023 – March 2024 Onboarded drivers and customers, ensuring a smooth setup and service understanding. Provided real-time customer support and problem-solving to increase satisfaction. Improved user experience, resulting in a 25% increase in returning customers. Strengthened service delivery through effective communication and issue resolution. NYSC MARCH 2024-APRIL 2024 Served as the social studies teach at the GOVERNMENT GIRLS SECONDARY SCHOOL, RUMUEME, RIVERS STATE as the Assistant Social Studies Teacher for JSS1, JSS2 Customer Service Representative & Page Manager Maid in Chelsea Natural Cleaning Services, UK April 2023 – December 2023 Handled client bookings and inquiries, ensuring a positive brand image and retention. Employed active listening and follow-up strategies to boost client satisfaction. Contributed to a 25% rise in customer retention and new client sign-ups. Managed web content and social media pages to support engagement. Customer Support Agent/Logistics Personnel Farmsby, Nigeria January 2017 – January 2019 Delivered high-quality customer service across support channels. Applied customer retention techniques to improve loyalty and satisfaction. Built strong customer relationships and contributed to a 20% retention increase. Collaborated with internal teams to enhance service and product offerings. EDUCATION BSc. Transportation and Logistics Management 2021 Ecole Superieure De Gestion Et Du Technologie Management Sciences, BENIN REPUBLIC WASSCE 2014 Ayakpo Comprehensive College, Bayelsa State First School Leaving BAYELSA STATE Ala Montessori Nursery and Primary School 2008 ADDITIONAL INFORMATION Technical Skills: Data management, CRM management, communications, transport and logistics, inventory handling Languages: English, Beginner French Certifications: Cousera (Call center customer service, customer service fundamentals, active listening, improving customer retention) HOBBIES Poetry, self improvement, sports.