Obakpororo Eruvwu

​ Full Legal Name: Eruvwu Stephnie Obakpororo​ Mobile Number: -​ Email Address:- LinkedIn Profile: linkedin.com/in/eruvwu​ Portfolio: tinyurl.com/Eruvw​ Location: Port Harcourt, Nigeria Career Summary​ Results-driven customer service professional with over three years of experience delivering exceptional client support and achieving measurable improvements in customer satisfaction and retention. Proficient in utilizing industry-standard tools such as HubSpot, Zendesk, and Intercom to streamline communication, optimize workflows, and resolve issues efficiently. Known for fostering positive client relationships, proactive problem-solving, and collaborative teamwork. Seeking to leverage my skills and experience to contribute to organizational growth within a dynamic international team. Core Competencies Technical Skills: ●​ Customer Support Tools: HubSpot, Zendesk, Intercom, Freshdesk​ ●​ Productivity Tools: Microsoft Office Suite, Trello, ClickUp, Slack, MailChimp​ Transferable Skills: ●​ Active Listening​ ●​ Empathy and Adaptability​ ●​ Conflict Resolution and Problem-Solving​ ●​ Team Collaboration​ ●​ Time Management and Attention to Detail​ Professional Experience Customer Support Specialist | D&G Global Enterprises, Remote | March 2024 – February 2025 ●​ Resolved over 500 customer inquiries monthly, achieving a 95% resolution rate and enhancing satisfaction by 15%.​ ●​ Reduced average resolution time by 20% through process optimization and effective prioritization.​ ●​ Collaborated with cross-functional teams to resolve escalated issues promptly, maintaining service excellence.​ ●​ Introduced a customer feedback system, improving response times and increasing customer retention.​ Customer Service Representative | Lemonde Support Group, Remote | January 2023 – February 2024 ●​ Managed interactions with 200+ customers weekly via email, phone, and live chat, ensuring a 95% first-response resolution rate.​ ●​ Contributed to a 30% boost in repeat business by delivering personalized support and building strong customer relationships.​ ●​ Supported the development of a knowledge base, reducing inquiry resolution time by 15%.​ ●​ Handled escalations and resolved complex issues, earning positive feedback from clients and stakeholders.​ Email Support Specialist | JOFAG Enterprise, Remote | April 2022 – December 2022 ●​ Responded to over 100 customer emails daily, achieving a 24-hour response rate and enhancing communication efficiency.​ ●​ Standardized email templates, reducing response times for common inquiries by 30%.​ ●​ Collaborated with technical teams to resolve email-related issues, maintaining a 95% resolution rate.​ ●​ Maintained a 100% accuracy rate in all email communications.​ Education Higher National Diploma in Business Administration and Management​ Delta State Polytechnic Otefe, Nigeria | 2018 Professional Certifications & Training ●​ Certified in Customer Success Strategies and Best Practices​ ●​ Digital IT Support Certification​ Key Achievements ●​ Increased customer retention by 15% through proactive issue resolution and consistent follow-ups.​ ●​ Reduced average resolution times by 20%, contributing to improved operational efficiency.​ ●​ Maintained a 95% resolution rate across all roles, with a 100% accuracy in documentation and responses.​ Projects & Portfolio​ Customer Success Strategies Implementation – Customer Support Lead ●​ Designed and implemented a customer feedback system for D&G Global Enterprises.​ ●​ Resulted in a 15% increase in customer retention.​ Technologies Used: HubSpot, Zendesk​ Language Proficiency ●​ English: Fluent​ Awards & Recognition ●​ "Top Performer of the Month" at D&G Global Enterprises for achieving the highest customer satisfaction scores.​ References available upon request. .