Obakpororo Eruvwu

I am a results-driven and highly detail-oriented professional with a robust background in customer service, virtual assistance, and operational efficiency. With a proven track record in delivering exceptional service and maintaining compliance with industry standards, I have consistently optimized business processes and customer interactions to drive satisfaction and loyalty. Proficient in utilizing advanced CRM tools such as HubSpot and Zendesk, I excel in managing customer relationships, enhancing response efficiency, and creating streamlined workflows to support business growth.

In my role as a Virtual Executive Assistant at Digital Witch IT Support, I established myself as a pivotal contributor to executive and operational success. By orchestrating executive calendar management with precision, I ensured optimal time use and minimized scheduling conflicts, achieving a 20% reduction in scheduling issues. My proactive email management strategies prioritized urgent matters, facilitated smooth communication, and elevated executive messaging. I expertly handled complex travel arrangements, from booking to itinerary development, enhancing productivity and comfort for executives. Additionally, I curated and refined key documents and presentations to bolster stakeholder engagement and ensure consistent, professional messaging across corporate communications.

My achievements extend to project and meeting management, where I led logistical preparation from agenda creation to action item follow-up. By coordinating these processes, I not only streamlined decision-making but also cultivated productive cross-functional relationships that improved team alignment and efficiency. Through rigorous attention to detail, I maintained pristine CRM systems and optimized data accessibility, supporting data-driven decision-making and empowering operational teams.

As a Customer Support Officer with D&G Global Enterprises, I demonstrated my commitment to customer excellence by implementing a customer feedback system that increased satisfaction scores by 15%. I was responsible for training new support representatives, facilitating smooth onboarding, and fostering adherence to high service standards. My ability to resolve customer inquiries efficiently, combined with my focus on process improvement, contributed to enhanced operational flow and client satisfaction.

While working as a Personal Assistant at Jofag Enterprise, I honed my skills in time and communication management by effectively organizing appointments, managing communications, and coordinating outreach events. This role allowed me to develop a deep understanding of administrative support and team collaboration, which I leverage in every professional engagement.

Key achievements include:

• Increasing qualified leads by 30% within six months through targeted lead generation and strategic outreach efforts.

• Reducing scheduling conflicts by 20% through improved remote meeting coordination.

• Improving customer satisfaction and retention through proactive problem-solving and continuous service enhancement.

With excellent analytical and communication skills, I am adept at fostering positive client relationships, ensuring high standards of service, and exceeding expectations in remote work environments. I am passionate about contributing to organizational growth and am dedicated to achieving strategic objectives while consistently delivering value to customers and stakeholders.