Obafemi Dada

DADA, OBAFEMI OBADARE Email:-Tel: - Address: Harmony Estate, Oke-Ata, Abeokuta, Ogun State, Nigeria Professional Profile I am a highly analytical Technical Support and Microsoft 365 Engineer with extensive experience in resolving complex issues. I am a critical thinker who addresses customer support challenges efficiently, consistently exceeding performance metrics. I possess strong leadership qualities, excellent emotional intelligence, and exceptional communication skills. I am multi-talented, with a broad range of technical skills, and excel at fostering close working relationships with team members. My customer-facing expertise allows me to explain complex technical terms in straightforward ways. I am driven by a positive, organized, and structured approach to service delivery, consistently exceeding customer expectations with a strong work ethic. Education and Qualifications Higher National Diploma (HND) in Computer Science Osun State College of Technology, Esa-Oke, Osun State 2015 National Diploma (ND) in Computer Science Lagos State Polytechnic, Ikorodu, Lagos 2009 Certifications • Microsoft Identity and Services Professional Experience Modern Workplace Consultant (Freelance) Microsoft June 2021 – Present • Deployment and administration of Microsoft Office 365, including SharePoint Online, OneDrive for Business, Exchange Online, Skype for Business, and Teams. • Managed migrations to Office 365 and administered cloud services using GUI and PowerShell. • Handled identity synchronization between Microsoft Cloud and on-premises environments, ensuring secure data management. • Implemented and managed security policies, including DLP, retention policies, litigation holds, and eDiscovery. • Worked closely with Microsoft teams to gain in-depth product knowledge and develop documentation. Customer Support Engineer (Freelance) Connect Base, USA October 2021 – April 2022 • Troubleshot and resolved issues in the C2F platform, providing technical resolutions for customers and customer-facing teams. • Monitored sales performance, mentored sales staff, and collaborated with other departments to align strategies. • Assisted in creating documentation for customer technical knowledge bases and tracked all updates through ZenDesk. Technical Lead/SME Tek-Experts, Nigeria November 2020 – May 2021 • Provided floor support, case management, and technical roadblock resolutions, ensuring high-performance team operations. • Trained and mentored support engineers, ensuring technical development and closing knowledge gaps. • Managed escalated cases and interacted directly with irate customers to achieve satisfactory resolutions. Technical Support Engineer Tek-Experts, Nigeria May 2019 – October 2020 • Acted as the primary technical contact, delivering advanced troubleshooting and problemsolving solutions. • Managed critical issues by setting expectations, devising action plans, and communicating professionally with all stakeholders. • Collaborated with subject matter experts and escalation managers to provide additional support when needed. System Engineer African Foundries, Ogun State, Nigeria November 2015 – May 2019 • Provided support to over 200 users on system, network, and application issues. • Managed local area network infrastructure and remotely supported regional users. • Conducted data backups, disaster recovery, and preventative maintenance on IT assets. System/Network Engineer Nipco Plc, Apapa, Lagos July 2012 – August 2018 • Led a proactive support team, delivering high-quality technical support and customer service. • Managed server environments, antivirus levels, and firewall bandwidth monitoring. • Conducted software testing, system upgrades, and maintained SQL-based backup systems. Skills Personal: • Strong team spirit • Self-motivated and resilient • Attention to detail • Analytical mindset • Excellent problem-solving skills Technical: • Proficient in Active Directory • Extensive experience in Desktop Support • Hands-on experience with Microsoft Office 365 (Exchange Online, Teams, SharePoint, OneDrive) Activities and Interests Activities: • Playing music • Computer games Interests: • Imparting life skills Referees Available upon request.