I am a highly adaptable and results-driven IT professional with over 8 years of progressive experience spanning Microsoft 365 administration, customer and technical support, SaaS platform management, and general IT operations. Throughout my career, I have successfully managed complex IT environments, implemented productivity-enhancing solutions, and provided exceptional end-user support across diverse business sectors.
My expertise includes configuring, optimizing, and securing Microsoft 365 environments; administering user accounts and permissions; troubleshooting software, hardware, and network issues; and ensuring seamless integration of SaaS platforms into existing infrastructures. I excel at diagnosing and resolving technical challenges quickly, minimizing downtime, and ensuring business continuity.