Oakka Aung
Customer Service & Data Entry
506, Punna Withi 16 Alley,
Bang Chak, The Privacy S101
Condo, Bangkok, Thailand
About Me
I am a highly passionate individual
who willing to explore the
opportunities to initiate a role as a
professional analyst. My two years
of working in service and data
entry role push me to go further in
discovering more things in it. I
would like to take a step higher
through this opportunity joining
your community.
Personal Detail
Date of Birth : 16th April 2000
Gender
: Male
Marital Status : Single
Height
: 5' 6"
Nationality
: Myanmar
Skills
--
Experiences
Customer Service & Data Entry at Zurich Marketing
2023 - 2024
Provided excellent customer service by addressing inquires.
Managed large amounts of incoming phone calls
Provided accurate, valid and complete information by using the right
method/ tools.
Kept records of customer interaction, process customer accounts and file
documents.
Collecting customers’ data and entering into the system.
Ensuring the data is right in the correct format and adhering to the
company guidelines.
Handled concerns and complaints with care, delivered positive outcomes
for continued customer loyalty.
Sales & Customer Service at MMTIX Ticketing Service
-
Managed large amount of inbound and outbound calls in a timely manner
Followed communication scripts when handling different topics
Identified customers’ needs, clarified information, researched every issue
and provided solution and or alternatives.
Built sustainable relationship and engaged customers by taking the extra
mile.
Analytical and Research Skills
Kept records of customer interaction, process customer accounts and file
Problem Solving
documents.
Interpersonal Skill
Followed communication procedures, guidelines and policies
Effective Communication
Critical Thinking
Creative Thinking
Excellent Patience
Flexibility & Adaptability
Fast Learner & Self-motivation
Education
Yangon University (Main Campus)
-
Bachelor of Science, Major in Geology
Microsoft Office Skill
Languages
English (Upper Intermediate)
Burmese (Native)
Strategy First University
2022
Certificate in Marketing
Star University
Certificate in Food & Beverage Service
2024
