Oakkar Aung

In my two years of experience in customer service, I have developed a range of skills that enable me to deliver efficient and positive support to customers. One of the key skills I’ve honed is effective communication. I’ve learned to listen actively, understand customer needs, and respond in a clear, concise, and friendly manner, whether it’s over the phone, via email, or in person.

Another important skill I’ve strengthened is problem-solving. I have become adept at identifying issues, troubleshooting problems, and finding quick and effective solutions. Whether it’s resolving a technical issue, handling a complaint, or assisting with a product inquiry, I ensure that I provide solutions that meet the customer’s needs and align with company policies.

Patience and empathy have been critical in handling difficult situations. I’ve learned to remain calm, listen attentively, and show understanding, even when dealing with frustrated customers. This has helped me turn potentially negative experiences into positive ones.

Lastly, I’ve improved my time management skills. In a fast-paced environment, balancing multiple inquiries and maintaining service quality is crucial, and I’ve learned to prioritize tasks effectively to ensure all customers are assisted promptly and accurately.

Overall, my experience has equipped me with the skills to provide excellent customer service and contribute to customer satisfaction.