Nwosu Judith

NWOSU JUDITH CHINEMEREM Transekulu, Enugu State, Nigeria-| - | LinkedIn PROFESSIONAL SUMMARY A detail-oriented, proactive, and highly organized Virtual Assistant with over two years of experience in customer support, appointment scheduling, email management, and administrative assistance. Skilled in streamlining operations, managing calendars, and handling correspondence with professionalism and efficiency. Proficient in productivity tools such as Zendesk, Intercom, Asana, and Google Suite, ensuring seamless communication and effective follow-ups. With strong interpersonal and problem-solving abilities, I excel in multitasking, prioritizing responsibilities, and collaborating efficiently with teams to optimize workflow. I am seeking a dynamic role where I can leverage my expertise to support business growth while delivering exceptional service to clients and stakeholders. KEY SKILLS • • • • • • • • Virtual Assistance & IT Support Customer Support & Client Communication Appointment Scheduling & Calendar Management Email & Inbox Management Administrative Support & Task Management Problem Solving & Decision Making Proficient in CRM & Productivity tools (Google Suite, Asana, Zendesk, Intercom, Trello, Notion) Collaboration & Team Coordination PROFESSIONAL EXPERIENCE Student Industrial Training Ebonyi State Fire Service / Dec. 2022 – Jun 2023 • Provided administrative support including maintaining records, managing schedules and the first point of contact for distress calls. • • • Handled inquiries concerning the operations of the fire service. Streamlined administrative workflows, ensuring efficiency in daily operations. Handled team correspondence during team meetings. Customer Service Representative Krixes’s Interior Resources / Aug. 2019 – Feb. 2021. • • • • Provided outstanding customer support through Phone, email and live chat, achieving an 80% satisfaction rate. Was the first point of contact for customer inquiries. Scheduled and coordinated team meetings, and appointments, improving communication and team productivity. Assisted in streamlining administrative workflows, leading to a 25% improvement in operational efficiency. Sales Representative Divine Love Bakery / Mar. 2016 – Jan 2019. • • • • Identified and engaged potential customers through cold calling, email outreach, and networking. Built and maintained strong client relationships, ensuring customer satisfaction and fostering long term business partnership. Managed and updated sales pipeline using CRM tools such as Salesforce, Lemlist, HubSpot, and Pipedrive to track leads and opportunities. Prepare detailed sales reports and performance analyses to support business decisionmaking. EDUCATION Bachelor of Science (B.Sc.) in Environmental Management Nnamdi Azikiwe University, Awka, Anambra State | 2018 – 2023. TRAINING / CERTIFICATION IT Support Skills – Digital Witch Community | 2025.