Nwokolo Julieth Ogochukwu

NWOKOLO JULIET OGOCHUKWU Enugu, Nigeria | - |-| LinkedIn PROFESSIONAL SUMMARY Detail-oriented and highly organized Virtual Assistant with over 5 years of experience in administrative support, customer service, and data management. Proficient in handling scheduling, email correspondence, CRM systems, and workflow optimization. Adept at providing high-quality service to clients, maintaining accurate records, and ensuring smooth business operations. Highly skilled in multitasking, problem-solving, and delivering top-tier virtual support to remote teams. CORE SKILLS Virtual Assistance & Administrative Support Customer Service & Conflict Resolution Calendar & Email Management Data Entry & Documentation CRM Systems (Zendesk, Salesforce, Clio, PracticePanther) Scheduling & Appointment Coordination Research & Report Preparation Workflow Optimization & Process Improvement Microsoft Office Suite & Google Workspace Remote Collaboration & Team Communication PROFESSIONAL EXPERIENCE Virtual Assistant & Customer Service Representative Zoma Stores and Bakery | Jan 2023 - Aug 2024 Served as the primary point of contact for customers via phone, email, and chat, resolving inquiries with a 95% satisfaction rate. Managed and updated customer records using CRM tools, ensuring data integrity and efficiency. Scheduled and coordinated appointments, meetings, and follow-ups, optimizing time management for teams. Drafted professional emails and internal reports, ensuring clear and effective communication across departments. Assisted in streamlining administrative workflows, increasing operational efficiency by 20%. Legal Administrative Assistant Peace Chambers, Enugu | Jun 2024 - Sept 2025 and maintaining case files. Conducted legal research and drafted documents, saving the firm over 40 hours per week. Organized and maintained digital files, ensuring quick retrieval and accessibility. CoordinatProvided administrative support by managing client correspondence, scheduling meetings, ed appointments and deadlines, reducing scheduling conflicts and improving workflow efficiency. Administrative Assistant House of Laws, Ogbuka and Associates | Sep 2023 – Dec 2023 Managed administrative operations, including scheduling, record-keeping, and student enrollment coordination. Handled inquiries professionally, resolving client concerns efficiently. Organized digital and physical files for easy accessibility and security. Served as the first point of contact for phone, email, and chat communications, providing timely assistance to clients. EDUCATION Bachelor of Laws (LL.B) – University of Nigeria, Nsukka | 2023 Barrister at Law (B.L) – Nigerian Law School | 2024 TRAINING & CERTIFICATIONS IT Support Skills – Digital Witch Community | 2024 Certified Virtual Assistant – ALX Africa | Ongoing Fundamentals of Technical Support – Coursera | 2025 TOOLS & SOFTWARE CRM Tools: Zendesk, Salesforce, Clio, PracticePanther, MyCase Productivity: Microsoft Office, Google Workspace, Notion, Trello, Asana, ClickUp Communication: Slack, Zoom, Microsoft Teams, Intercom, Freshdesk Scheduling: Calendly, Clockify, AnyDesk Email Marketing: Mailchimp, Apollo, Lemlist