Nwoko Chizirim Victory

CHIZIRIM VICTORY NWOKO Customer Service Associate | Sales Representative Phone: (- | Email:- Professional Summary Reliable and result driven Customer Support and Sales Professional with 4+ years of experience in client retention, sales conversion and general Administrative Support. Adept at handling high volumes inquiries across multiple channels (phone, email, chat and social media platforms), supporting digital sales strategies, resolving issues, CRM systems and leveraging basic social media tools to support brand visibility and enhance engagement Key Competencies - Customer Service & Client - Telemarketing & Cold Calling - CRM & Sales Tools (QuickBooks, Monday.com) - Cross-Selling & Upselling Techniques - Microsoft Office Suite & Google Workspace - Time Management & Attention to Detail - Project Management Tools (Trello, ClickUp, Asana) - Conflict Resolution & Feedback Handling - Data Entry & File Organization - Order Management & Inventory Support - Communication Tools (Zoom, Slack, Google Meet, Microsoft Teams) - Live Chat & Email Support (Zendesk, Freshdesk, Intercom) Professional Experience • Sales Representative 21stylesco Garment Factory | – Jan 2025 - Managed customer inquiries via email and chat, resolving 95% of issues within 24 hours Processed customers’ orders and transactions, refunds and returns efficiently. - Informed prospects about new services and products availability leading to a 15% boost in upselling conversions - Maintained accurate records of interactions and escalate unresolved issues to relevant teams Request and analyze customer feedback to drive service improvements. - Identifying & assessing customers’ needs to achieve satisfaction • Customer Service Representative Team United Express Logistics | Feb 2022 – Dec 2024 - Handled over 50+ customer calls and emails regarding delivery status and logistics - Qualified leads and prospects, entered them into the CRM database, and scheduled followups. - Coordinated logistics for meetings and events, both virtual and physical - Gathered feedback from clients and collaborated with operations to implement improvements. - Scheduled appointments while maintaining a positive attitude for future business relationships - Resolved complaints promptly, leading to a 15% increase in client retention and repeat business • Customer Service Representative Time Oak Hotels | Jan 2021 – Dec 2021 - Handled check-ins/outs and provided personalized recommendations - Addressed guest requests with professionalism and courtesy, maintaining 95% customer satisfaction - Promoted hotel amenities and additional services such as Spa Treatments, Gym, Room Upgrade via upselling and cross-selling thus increasing revenue & enhancing guest experience - Encouraged guest feedback through online reviews and digital platforms - Collaborated with internal teams to enhance guest experience and streamline service delivery - Created and maintained a log of recurring issues to help reduce escalations • Sales Associate Vanestyle Apparel | Apr 2019 – Jan 2020 - Managed sales transactions and inventory data using QuickBooks, Microsoft Excel - Initiated sales through cold calls and online messaging platforms - Generated daily and weekly sales reports and exceeded monthly targets by 25% - Utilized tools like Monday.com, Asana, to manage customer data efficiently - Created and maintained a log of recurring issues to help reduce escalations - Recommended product alternatives to meet customer needs and improve experience Education B.Sc., Actuarial Science – University of Lagos – 2017 W.A.E.C – Lagos Anglican Girls’ Grammar School – 2010 Certification Digital Witch IT Skills Training DEXA (Digital Exchange Academy) Diploma in Project Management (in view) ALISON Diploma in Business Administration- Working with customers and Teams