Nwogbo Ebele Confidence

NWOGBO EBELE CONFIDENCE PROFESSIONAL CV US Registered Nurse with over six years of experience specializing in clinical support and administrative efficiency. Highly proficient in EMR management, telehealth coordination, and minor billing processes, ensuring strict adherence to HIPAA compliance. Proven ability to support international and US-based clinics, driving seamless virtual operations and exceptional patient engagement. WORK EXPERIENCE Medical Billing Assistant Goodwill Billing Company (Occupational Health Clinic) | Texas, USA | May 2025 – October 2025  Verified patient insurance coverage and benefit eligibility prior to appointments.  Prepared and submitted claims to insurance companies; accurately recorded payments received from insurance and patients.  Reconciled payments with Explanation of Benefits (EOB) and monitored claim status via insurance portals or direct communication.  Followed up promptly on unpaid or denied claims to maximize revenue cycle efficiency. Medical Virtual assistant Applied Behavioral Holistic Health | Seattle Metro Area, WA, USA | December 2024 – May 2025  Managed patient scheduling, follow-ups, and intake processes, ensuring seamless communication between providers and patients.  Assisted with medical billing, claims processing, and insurance verification utilizing specialized platforms (Alma, Headway, Simple Practice), resulting in reduced billing errors and improved revenue cycle efficiency.  Maintained and updated Electronic Health Records (EHRs) while ensuring strict HIPAA compliance across all documentation.  Provided comprehensive telehealth support, troubleshooting technical issues for both patients and practitioners to ensure minimal disruption to appointment flow.  Assisted in medical transcription and report generation; handled fax management and prior authorization requests. Patient Experience Specialist Nisa Garki Hospital | October 2023 – September 2024  Facilitated efficient appointment scheduling and coordination for telehealth consultations, including providing timely reminders for upcoming visits.  Served as the primary point of contact for telehealth services, addressing patient inquiries, concerns, and feedback promptly and courteously.  Provided technical support to patients and healthcare providers, assisting with the setup and troubleshooting of telehealth platforms and devices.  Educated patients on preparation for virtual appointments, including platform access instructions and vital privacy/security measures, ensuring compliance and confidentiality. Medical Virtual Assistant Timber Health Inc | November 2021 – September 2022  Accurately inputted patient information, medical history, and treatment plans into the EMR system.  Coordinated and managed patient appointments, follow-ups, and cancellations using scheduling software.  Organized and maintained confidential medical documents and files according to HIPAA regulations.  Handled general administrative tasks such as email management, task organization, and calendar management. SKILLS AND TECHNICAL PROFIENCENCY EMR /EHR System: E-clinical Works, Optimantra, Prompt, Simple Practice, Practice better, Doxy.Me Billing & Insurance: Alma, Headway, Propmt, Minor Billing, Claims Processing, Insurance verification Certifications: HIPAA Certified, Registered Nurse (US) and Nigeria, Registered Midwife, Registered Public Health Nurse. Administrative Remote: Microsoft Suite (Word, Excel, Outlook), Telehealth Coordination, Transcription, Independent Work, Time Management, Empathy, Accuracy. Education and Certifications: Bachelor of Nursing Science – Nnamdi Azikwe University (2018) Certified HIPAA Compliance (2024) Certified Virtual Assistant Training by ALX (2024)