Nwogbo Ebele Confidence

Ready to streamline your practice and boost patient satisfaction?

​I am a US Registered Nurse (RN) and HIPAA-certified Medical Virtual Assistant with over 5 years of experience in both the US healthcare system and international virtual health support. I specialize in high-efficiency medical administration to help healthcare providers reduce administrative chaos, enhance patient flow, and increase revenue, all while maintaining strict HIPAA compliance and absolute accuracy.

​Partner with me to reclaim your time and focus on what matters most: patient care.

​1. 🏥 Medical Administrative & Front Desk Support

​I provide comprehensive front-line support, ensuring smooth patient flow and accurate documentation.

• ​Patient Records: Expert-level EHR Documentation, including patient intake, demographics, and data entry in platforms like Athenahealth, Epic, eClinicalWorks, Tebra/Kareo, and Practice Fusion.
• ​Scheduling: Efficiently manage patient scheduling, confirming, rescheduling, and sending appointment reminders.
• ​Administration: Process referrals, obtain pre-authorizations, and respond promptly to patient inquiries via phone, email, and portal messaging, strictly adhering to HIPAA compliance and confidentiality.

​2. 💻 Telehealth Coordination & Virtual Scribing

​I ensure seamless virtual care delivery and efficient charting.

• ​Coordination: Manage telehealth calendars and support virtual consultations on platforms like Zoom for Healthcare and Doxy.me.
• ​Scribing: Join live or recorded sessions to perform real-time SOAP note documentation.
• ​Charting: Apply appropriate CPT & ICD-10 codes and submit finalized charts for provider review.

​3. 💸 Billing, Insurance & Revenue Cycle Support

​Maximize your reimbursement with accurate and timely financial administration.

• ​Verification & Authorization: Conduct insurance verification via payer portals (e.g., Availity, Alma, Headway) and secure necessary prior authorizations.
• ​Claims Management: Post charges & payments, manage claims submission, review and reconcile EOBs, and flag denials for follow-up to ensure faster reimbursements.

​4. ❤️ Patient Care Coordination & Research

​Leverage my clinical background to enhance patient support beyond the front desk.

• ​Care Management: Order labs and imaging, track results, relay information to patients, and reinforce care plans.
• ​Support: Deliver virtual patient education on vitals, medications, and lifestyle modifications; monitor remote vital signs and escalate urgent concerns.
• ​Documentation: Conduct medical research for treatment planning and transcribe provider notes.

• ​✅ Nursing Expertise: I combine clinical knowledge with administrative precision for fewer errors.
• ​✅ US Healthcare Experience: I am familiar with the workflows of private practices, telehealth clinics, and multi-specialty facilities.
• ​✅ Security: Strict HIPAA & Data Security Compliance using secure VPNs, 2FA systems, and encrypted messaging.
• ​✅ Tech-Savvy: Proficient with multiple EMRs/EHRs, billing portals, and communication tools.
• ​✅ Patient-Centered: Every interaction is professional, compassionate, and efficient.