Nwobodoh Daniel

NWOBODOH CHUKWUZURUMOKE DANIEL Lagos, Nigeria--, LinkedIn PROFESSIONAL SUMMARY Customer-focused and tech-savvy professional with over 2 years of experience in virtual assistance and customer service. Adept at delivering prompt, empathetic, and solution-oriented chat support across diverse platforms. Skilled in handling customer inquiries, resolving issues efficiently, and ensuring customer satisfaction through clear communication and attention to detail. Proficient in using CRM systems, live chat tools, and project management platforms to streamline operations and boost team productivity. SKILLS • • • • • • Live Chat and Customer Support Ticketing and Inquiry Resolution CRM and Helpdesk Software Appointment Setting Calendar and Email Management Empathetic and Clear Communication • Adept listener • MS Office, Google Workspace, Zoom, Slack • Remote Administrative Support • Team Work • Time and Workflow Management WORK HISTORY 05/2024 to 03/2025 Administrative Assistant (Remote) ACE Property Share • Handled 80+ daily inbound and outbound calls assisting Landlords and Tenants with leases, maintenance and rent inquiries. • Maintained accurate records in HubSpot and Zendesk, logging 100+ tenant interactions per week and ensuring timely follow-up & resolution of issues. • Coordinated property inspections and lease renewals, improving scheduling efficiency by 25% and ensuring 100% on-time completion. 04/2023 to 03/2025 Customer Success Manager AgroChemical • Managed 80+ daily inbound and outbound calls, assisting customers with product inquiries, order placement and post-sales support. • Provided detailed information on agrochemical products, enabling customers to make informed purchasing decisions. • Offered expert guidance on product application and safety protocols, enhancing client confidence and leading to a 10% boost in repeat business. • Addressed and resolved customer complaints promptly by collaborating with the quality assurance department, achieving a 95% resolution rate within 24 hours. 9/2021 to 01/2023 Customer Service Representative Oakland Laundry Mart • Managed 50 + customer enquiries daily via phone, email and live chat, ensuring prompt and professional response. • Monitored and reported on key performance indicators (KPIs) to drive SLA adherence and continuous service delivery improvement. • Supported marketing initiatives to attract new customers and enhance customer retention. 09/2020 to 07/2021 Sales Representative Bridge Waters Group (Hospitality Industry) • Generated new business leads and built relationships with clients to drive sales growth and increase revenue. • Utilized CRM software to track sales activities, client interactions, and performance metrics, ensuring accurate reporting and data management. • Built and maintained strong relationships with corporate clients, travel agencies, and event planners to secure long-term business partnerships. Additional Experience and Volunteering 09/2019 to 11/2020 Public Relations Officer – Drug Free and Quality Control Organization • Spearheaded awareness campaigns and events to promote drug-free lifestyles and quality control initiatives. • Managed communications, schedule events, and coordinates meetings, ensuring efficient operations and seamless information flow. • Fostered partnerships with local stakeholders, schools, and health care providers to amplify the organization’s message and expand its reach. • Contributed to a 15% reduction in drug-related incidents in the local community through targeted outreach and educational programs. EDUCATION Higher National Diploma: Business Administration and Management. Institute of management and Technology TRAINING AND CERTIFICATIONS Digital Witch IT Support Community - 2024 • IT Demand Skills • Technical Support ALX Africa • Virtual Assistant program (2024): Training in customer support, calendar management, data entry, and project tools. • Professional Foundational Program.