Nwobodo Chioma Promise

Chioma Promise Nwobodo Virtual Assistant | Administrative Support | Customer Service Specialist Nigeria Linkedin Email 📞- Professional Summary Detail-oriented and highly organized Virtual Assistant with expertise in administrative support, email management, and customer service. Skilled in scheduling, data entry, and CRM management to improve business efficiency. Proficient in tools like Google Workspace, Trello, Slack, hubspot and freshdesk CRM. Committed to delivering excellence and helping businesses stay organized. Key Skills ✔ Live Chat, Email & Phone Support ✔ Email & Calendar Management ✔ Data Entry & Research ✔ Customer Support & Live Chat Assistance ✔ CRM Tools & Database Management ✔ Telemarketing ✔ Document Organization & File Management ✔ Travel & Appointment Scheduling Work Experience Virtual Assistant | Digital witch support community | [-] – Present Provided administrative support, including email and calendar management, ensuring smooth operations. Assisted clients with customer inquiries and live chat support, improving response time. Managed CRM databases, updated client records, and streamlined customer interactions using HubSpot Organized data entry tasks with a 99% accuracy rate, ensuring error-free documentation. Customer Service Representative |Temple hill supermarket|- Responding to customer inquiries, providing accurate information on products and services. Helped manage and update customer databases, ensuring all records were up to date. Assisted in training new team members on customer service best practices. Monitored customer feedback and suggested service improvements. Education & Certifications 🎓 Bachelor of Science in Business Administration | Chukwuemeka Odumegwu Ojukwu University(COOU) |- 📜I T Support training| [Digital Witch Support Team] | [2023] Tools & Software Proficiency Communication: Slack, Zoom, Microsoft Teams Project Management: Trello, Asana, ClickUp CRM & Data Entry: HubSpot, Salesforce, Monday.com Automation & Productivity: Zapier, Google Workspace Documentation: Google Docs, Microsoft Office, Evernote Languages English - Fluent Igbo - fluent