Nweke Chiamaka Uzoma

Chiamaka Uzoma Nweke Ago palaceway, Okota Lagos State -- PROFILE SUMMARY Results-driven professional with extensive experience in administrative coordination, stakeholder management, and customer experience. Proven ability to streamline operations, enhance organizational efficiency, and foster effective communication with diverse stakeholders, including government agencies, NGOs, and the public. Skilled in health advocacy, program planning, and logistics management, with a strong background in quality assurance, performance monitoring, and team leadership. Adept at utilizing data analysis tools to inform decision-making and optimize processes. A proactive leader with excellent time management, accountability, and problem-solving skills, committed to delivering excellence in fast-paced environments. EDUCATION Federal University of Technology, Akure, Ondo State. Bachelor of Technology (B.Tech. Hons.) in Microbiology 2023 CORE COMPETENCIES ▪ ▪ ▪ Excellent Communication Skills Accountability and Proactivity Stakeholder Management ▪ ▪ Quality Assurance Administrative Support and Coordination ▪ ▪ ▪ Health Advocacy Time Management Leadership Proficiency WORK EXPERIENCE Administrative Officer – National Youth Service Corps (NYSC) Kwara State Ministry of Health, Kwara state. Jan 2024 – Oct 2024 Responsibilities: ▪ Coordinated communication with staff, stakeholders, media, healthcare providers, and the public. ▪ Provided administrative support for health programs, ensuring stakeholder collaboration and progress tracking. ▪ Acted as a liaison with government agencies, NGOs, and the public to build strong partnerships. ▪ Developed and managed a document control system for efficient record storage and retrieval. ▪ Assisted in budget preparation, including expenditure forecasting and financial monitoring. ▪ Prepared and submitted monthly, quarterly, annual, and ad-hoc reports to aid decision-making. ▪ Organized logistics for health awareness campaigns and stakeholder events. ▪ Supervised administrative staff, ensuring smooth operations and task completion. ▪ Improved administrative processes to enhance efficiency and workflow. Volunteer Red Cross Community Development Service, Kwara state. Jan 2024 – Oct 2024 Responsibilities: ▪ Organized and supported health campaigns, including blood donation drives and vaccination programs. ▪ Delivered first aid training and demonstrations to educate community members. ▪ Promoted hygiene and sanitation practices to enhance public health awareness. ▪ Conducted surveys to assess community needs and informed project planning. ▪ Advocated for the Red Cross’s mission and principles through community outreach and campaigns. ▪ Collaborated with team members and local stakeholders to implement community development projects. ▪ Maintained accurate records of activities and prepared detailed reports on volunteer engagements. Team Lead – Customer Experience Management Chi Premium Services, Lagos state. Jan 2014 – Dec 2016 Responsibilities: ▪ Developed and communicated crisis management plans to address and resolve service disruptions efficiently. ▪ Implemented and managed quality assurance programs, conducting regular audits of customer interactions to maintain service excellence. ▪ Facilitated training and development programs for team members, enhancing their skills and performance. ▪ Monitored team performance using key metrics such as response time, resolution time, and customer satisfaction, implementing strategies for continuous improvement. ▪ Assigned tasks based on team members' strengths to optimize productivity and collaboration. ▪ Conducted daily briefings and feedback sessions to identify process improvements and enhance team efficiency. ▪ Built strong relationships with external vendors and partners to streamline operations and ensure timely and effective project delivery. TRAINING AND CERTIFICATIONS Valdymas College of Advanced Studies, Ilorin, Nigeria Data Analysis with Python REFEREE Available upon request 2024