Nweke Chiamaka Uzoma

As an administrative officer, I developed and managed a document control system for efficient record storage and retrieval. Administrative staffs were supervised to ensure smooth operations and task completion

As the team lead in customer experience management, I conducted daily briefings and feedback sessions to identify process improvements and enhance team efficacy. I aslo built a strong relationship with external vendors and partners to streamline operations and ensure timely and effective project delivery. Lastly, I implemented and managed quality assurance programs, conducting regular audits of customer interactions to maintain service excellence.