Nwauzor Chioma Favour

Chioma Nwauzor Mid-Level Professional EMAIL -PHONE - Skills Customer Success Customer Support Services Customer Service Management Call Center Services Technical Support Desktop Support Telemarketing Setting Appointments Customer Service Lead Generation Cold Calling Calendar Management Project Management Intelligent Virtual Assistant Email Marketing Inbound Calls Outbound Calls Customer Relationship Management (CRM) Software Copywriting Travel Arrangements Troubleshooting (Problem Solving) Email Management Education B.S. Physiotherapy University of Nigeria Nsukka Work Experience Hospital Manager Anointed hospital and maternity Dec 2023 - Present Ahiara Mbaise , International Coordinate administrative tasks and manage schedules for hospital executives, including appointments, meetings, and travel arrangements. Liaise with internal departments, external stakeholders, and vendors to facilitate communication and ensure smooth operations. Maintain confidential files, records, and databases, ensuring accuracy and accessibility for reference. Monitor budgets, expenses, and financial reports, providing analysis and recommendations as needed. Assist with special projects, events, and initiatives, coordinating logistics and resources as required. Act as a point of contact for inquiries, requests, and issues, resolving or escalating as appropriate. Conduct research, compile data, and prepare materials for presentations, proposals, or decision-making processes. Customer support associate Bettermart supermarket Mar 2022 - Oct 2022 Badore, Ajah Lagos , International Respond to customer inquiries promptly and professionally via email, chat, or phone. Provide accurate information about products, services, and company policies. Troubleshoot technical issues and guide customers through problemsolving steps. Document customer interactions, including inquiries, complaints, and resolutions, in CRM software. Collaborate with other team members to escalate complex issues and ensure timely resolution. Follow up with customers to ensure their issues are fully resolved and they are satisfied with the solution Sales Representative Replenish supermarket Apr 2021 - Nov 2021 Barkery busstop, Ajah, Lagos , International Identify and prospect potential customers through various channels, Certifications Certifications Professional license The Medical Rehabilitate Therapist (Registration) Board of Nigeria 2023 IT skill training Digital witch IT support Community 2024 Customer success certificate Customer success advanced concept 2024 including cold calling, email outreach, and networking events. Conduct product demonstrations or presentations to showcase features and benefits to potential clients. Build and maintain strong relationships with existing customers to drive repeat business and referrals. Negotiate pricing, terms, and contracts with clients to close sales and achieve revenue targets. Collaborate with cross-functional teams, such as marketing and product development, to align sales strategies with