Nwauzor Chioma Favour

A consummate customer support, sales representative and project manager with over 3 years of experience in marketing, sales, administrative support, customer support and project management, eager to transition into a virtual assistant role. I am an accomplished customer support associate who consistently supports an average of 10 - 20  customers daily. I excel in resolving inquiries, recommending solutions, and guiding customers through product features and functionalities. My skills in active listening, empathetic communication, and problem-solving enable me to address customer concerns effectively. Utilising CRM software, I manage customer interactions, prioritise tasks, and document resolutions accurately. Committed to delivering high-quality support, I aim to foster positive customer experiences to drive satisfaction and loyalty. I am eager to further develop my customer support skills and contribute to the success of a dynamic team.