Nwaso Josephine
Customer Service Representative || Executive
Virtual Assistant
Karu, Abuja, Nigeria.
- --PROFILE
I am a customer-centric superstar and virtual assistance professional with over
5+ years of experience. I am passionate about providing exceptional support
and delivering top-notch results. My strong communication skills,
problem-solving abilities, and attention to detail have enabled me to
consistently exceed client expectations and build strong relationships. I am
committed to leveraging my skills and experience to help businesses
streamline their operations and enhance their overall customer experience.
PROFESSIONAL SUMMARY
Fidelity Bank PLC, Abuja - Customer Service Representative
Mar 2018- Nov 2021
● Handled customer concerns related to account openings, loan
applications, and credit cards obtainment.
● Maintained exceptional standards for quality customer service,
turnaround time, accuracy, and follow-up.
● Authorized service fee refunds within company guidelines.
● Resolved satisfactorily, customer concerns across multiple
channels.
Abbey Building Society, Abuja - Customer Happiness Specialist
Sep 2021 - Dec 2022
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Handled customer inquiries related to mortgage loans and provided
knowledgeable assistance.
Engaged proactively with customers to inform them about product
perks, benefits, and discounts.
Reviewed mortgages for required documentation and ensured
compliance with federal laws and regulations.
Updated accurately, customer metrics in the CRM system.
JayKay Luxury Suites, LTD, Garki - Executive Virtual Assistant
Feb 2023 - Oct 2023
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Handled email communications, including responding to inquiries,
scheduling meetings, and following up on action items.
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Performed telemarketing duties, including making outbound calls to
generate leads and schedule appointments.
Demonstrated self-motivation, reliability, and resourcefulness in
handling various virtual tasks.
Improved processes, supported customers, and increased team
performance with a focus on efficiency and productivity.
EDUCATION & CERTIFICATION
Delta State University, Abraka, Nigeria - Bachelor of Banking and
Finance
Apr 2002 - Oct 2005
Digital Witch Support Community, Lagos, Nigeria - On-Demand I T Support
Skills
Oct 2023 - Dec 2023
Alison - Introduction to Customer Service
Dec 2023 - Jan 2024
Hubspot Academy - Delivering Exceptional customer Support
Feb 2024 - Mar 2024
KEY COMPETENCES
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Active Listening
Empathy and Patience
Maintaining Confidentiality
Ability to Multitask
Attention to Detail
Problem Solving
