Nwaso Josephine

Hello there, thank you for your attention.

Your company will thrive better with the expertise of a proactive and professional Customer Service and Support Specialist with over 6years experience, who can expertly carry out effective customer management, addressing customers issues and concerns via email, live chat, phone support and via social media platforms, through active listening and attentiveness, proper troubleshooting, issue escalation, follow up and resolution, processing orders and transactions timely and building and maintaining sustainable relationships with customers. Utilizing my exceptional service skills and using supporting CRM tools, with great team spirit and collaborative approach, I will not only be committed to meeting customers needs, I will exceed expectations, enhance satisfaction and customer loyalty and will also improve the overall productivity in your company.

I am very good in the use of CRM tools to deliver tremendous results for potential clients & ensure customer satisfaction, tools such as HubSpot, Fresh desk, intercom, Zoho, Zendesk with Google suites. I am also a very fast learner and have great typing and communication skills.

With my passion for delivering exceptional services and experiences through my innovative approach to customer management and problem solving abilities with excellent communication skills, empathy and strategic marketing skills, the organizations I have worked with have enjoyed huge customer base and improved their level of customer acquisition and onboarding and have made tremendous progress in their overall revenue. I have a good track record to exceed both client's and customer's expectations .

In my previous role at Fidelity Bank Plc as a Customer Services Representative, 

I coordinated the outgoing and incoming clients calls both internal and external customers and provided all needed support while taking into cognizance their individual expectations, this simple dedicated task lead to my overall increase in customer satisfaction and retention base rating by 80%.

I interacted with customers daily identifying their needs and providing timely solutions, I ultimately became customer's most sort contact and account executive and I subsequently gained customer's satisfactory rating of 94%. I also:

• Seized opportunities to upsell company's products when they arise.

• Handled creation of customers accounts data base and ensuring data are accurate and confidential.

• Built highly sustainable relationships with customers by engaging them and going the extra miles.

• I maintained a very strong phone and verbal communication skills with active listening.

• Had great ability to multi-task and manage time very effectively and have recorded huge success in performing the following duties:

• Creation and onboarding of New Customers. 

on the platform. 

• Strategically established new customer relationships 

• Effective risk asset Creation and management 

• Business advise to potential customers.

• Sourcing and managing of low cost funds etc

 I have continuously engaged in trainings for improved knowledge to keep track of new ideas on exceptional service delivery as the world is fast growing digitally.

With these skills and many more, I am certain I will deliver and also exceed your expectations and will definitely help optimize your digital experience and maximize your company's productivity.