Nwankwo, Lucky

Lucky Nwankwo Email:-Location: Port Harcourt, Rivers, Nigeria Phone: - LinkedIn: www.linkedin.com/in/lucky-nwankwo-668b08327 Professional Summary Results-driven Customer support, Appointment Setter and Sales Development Representative (SDR) with a strong background in outbound calling, lead generation, and appointment setting. Skilled in engaging prospects, handling objections, and optimizing call strategies to maximize conversion rates. Adept at leveraging CRM tools and dialer technology to improve outreach efficiency. Passionate about driving sales pipeline growth through strategic communication and persistence. Extensive experience in customer acquisition, sales strategy optimization, and relationship management. Proficient in creating and executing sales strategies that enhance engagement, retention, and growth. Adept at fostering strong customer relationships, resolving challenges, and delivering measurable success. Passionate about driving organizational growth through innovative strategies and customer-centric solutions. Core Skills & Competencies High-volume outbound calling (100+ calls per day) Appointment setting & pipeline management Objection handling & relationship building Call strategy optimization & conversion improvement CRM & dialer technology proficiency Time management & multitasking Resilience & adaptability in fast-paced environments Data-driven sales decision-making Self-Motivation and Goal-Oriented Approach Fluent in English Customer Engagement and Retention Metrics Analysis and Process Optimization New Customer Acquisition Growth-Focused Relationship Management Professional Experience SDR | Lead Generation Specialist BrandEdgeMedia | Remote | January, 2024 Conducted high-volume outbound calls daily, engaging prospects and securing appointments with decision-makers. Maintained an appointment hold rate of over 70% by ensuring proper qualification and follow-up. Implemented optimized call strategies that increased connection rates beyond industry standards. Utilized CRM systems to track interactions and refine outreach approaches for improved efficiency. Regularly participated in coaching sessions and training programs to enhance sales tactics. Customer Support & Appointment Setter Digital Witch IT Support | Remote |march, 2022 Managed multi-client outbound calling campaigns, ensuring target metrics were met. Booked appointments with potential clients, maintaining a conversion rate of over 10%. Developed rapport with prospects, overcoming objections and fostering trust. Adapted outreach strategies based on real-time data to improve engagement and conversion rates. Education & Certifications Higher National Diploma in Chemistry Ken Saro-Wiwa Polytechnic, Bori, 2016 Tools & Technology Apollo.io | HubSpot | Salesforce | Zoho CRM |Freshdesk Power Dialers & Call Analytics Tools Google Workspace & Microsoft Office Suite Trello | Asana | clickup |Monday.com Calendly | picktime Slack etc.