Nwankwo, Lucky

I am a results-driven customer support and sales professional in setting and scheduling. My expertise lies in handling customer inquiries, upselling products, managing objections, and ensuring seamless appointment scheduling to drive business growth.

In customer support, I excel at delivering exceptional service by actively listening to clients, addressing concerns efficiently, and providing accurate product or service information. I have managed high-volume inbound and outbound calls, resolving issues promptly and improving customer satisfaction. My ability to handle objections and troubleshoot effectively has led to a significant increase in customer retention and loyalty.

As an appointment setter and scheduler, I have successfully coordinated meetings, follow-ups, and service bookings for various industries. I ensure potential clients are well informed before scheduling, enhancing conversion rates. My organizational skills and attention to detail allow me to manage multiple calendars, send timely reminders, and reduce no-shows, leading to improved operational efficiency.

In sales, I have consistently met and exceeded targets by identifying customer needs, presenting tailored solutions, and closing deals effectively. I leverage persuasive communication techniques to upsell relevant products and services, contributing to a steady increase in revenue. My experience in overcoming objections and negotiating with customers has refined my ability to turn potential leads into long-term clients.

Additionally, I am proficient in using CRM software, scheduling tools, and communication platforms to streamline workflows and maintain accurate records. I thrive in remote and fast-paced environments, adapting quickly to new challenges and technologies.

With a passion for customer satisfaction, efficiency, and revenue growth, I bring a strong work ethic and problem-solving mindset to every interaction. Whether assisting customers, setting appointments, managing schedules, or driving sales, I am committed to delivering excellence and helping businesses achieve their goals.