Nwakama Michael Chigbamume

 NWAKAMA MICHAEL CHIGBAMUME Bio Data Gender: Male Portfolios, Profiles Professional Summary Customer service, Lead Generation Expert, and Strategic Sales planning with over 8 years of experience helping customers remotely, identifying, nurturing qualified leads, converting prospects into loyal clients, and exceeding sales targets. Proven ability to foster strong relationships with clients. Passionate about connecting with customers and colleagues remotely. Sales whiz with a superior knowledge of the customer service industry. Skills Excellent communication and problem-solving skills. Conflict resolution and patience. Strong product knowledge and ability to communicate product value. Proficient in CRM software and customer relationship management. Ability to work independently in a remote environment and collaborate with virtual teams. Negotiation, Sales analytics, and reporting. Ability to handle a high volume of inbound and outbound calls. Ability to operate independently with little or no supervision in a remote environment. Excellent technical skills, including proficiency in remote work tools and software. Proven ability to work independently and manage time effectively. Work History KAST SOLUTIONS2024 – 2025 Sales Executive - Remote Key Responsibilities Supported building and Maintaining Customer Relationships. Lead Generation, prospecting, consultative selling, and pipeline development I implemented a new lead scoring system that increased conversion rates by 90%. Identified and prepared proposals for potential prospects, pitched and followed up. Ensured that issues were resolved to the customer’s satisfaction by following up as necessary. Provided detailed information about products, services, policies, and procedures. I played a key role in driving quarterly revenue growth by 80%. Offered practical solutions that meet the customer’s needs while adhering to company policies. Relayed customer feedback to relevant departments to help improve products and services. SALADMASTER2021 - 2024 Customer Service Representative – Remote Key Responsibilities Spoke with over 50 customers a day, addressing their concerns and inquiries via email and chat, resolving issues, and providing product/service information remotely. Worked to understand the needs of each customer. Utilized CRM software to manage customer interactions, track issues, and analyze customer data. Consistently met or exceeded customer satisfaction and first-call resolution targets. Maintained accurate and up-to-date customer information in the company database. Successfully resolved 90% of customer issues on the first call. Accurately entered customer orders into the system. Handled a high volume of inbound and outbound calls. Collaborated with a team of customer service representatives to decrease average wait times by 20% PRIME LIFE TRANSFORM2018 – 2020 Customer Service Representative - Remote Key Responsibilities Wrote scripts to streamline client conversations. Addressed customer complaints and handled refunds and exchanges remotely. Utilized strong problem-solving skills to address complex customer concerns, escalating issues to senior management as needed. Collaborated with internal teams, including sales, marketing, and technical support, to ensure seamless customer experiences. Resolved 30+ customer issues daily, including shipping delays or lost packages. Log customer interactions, inquiries, complaints, and resolutions for future reference. CON – EDGE ENTERPRISE SOLUTIONS2015 – 2017 Customer Service/Sales Representative Key Responsibilities Exceeded sales expectations by 10% when selling new memberships to clients. Supported building and Maintaining Customer Relationships. Strategic Lead Generation. Boosted sales by implementing a follow-up system to check in with dissatisfied customers. Identified complex issues that require higher-level intervention and escalated them to the appropriate department or superior. Ensured that issues were resolved to the customer’s satisfaction by following up as necessary. Provided and offered detailed information about products, services, policies, and procedures. Offered practical solutions that meet the customer’s needs while adhering to company policies. Relayed customer feedback to relevant departments to help improve products and services. GENESE SOLUTION 2014 – 2016 Customer Service Rep - Internship Key Responsibilities Coordinated and Handled correspondence (emails, letters, and appointment scheduling) Worked to address all customer concerns in a timely and effective manner. Handled over 500+ inbound and outbound calls. Supported the sales team to negotiate and close deals. Researched and identified potential customers and developed strategies to engage with them. EDUCATION Bachelor of Science Degree: Accountancy Imo State University Owerri - Imo State. 2011 West African Examination Council (WAEC) 2004 LANGUAGE English TRAININGS AND CERTIFICATIONS Customer Service Certification Course – In view Certification on Virtual Assistant - In view Certified Hubspot Specialist - 2024 Basic IT course for freelance and remote jobs - 2024 Training on Data Analytics - 2023 Course on Cisco Certified Network Associate - 2018 The online Marketing Fundamentals Qualification - 2017 Diploma in Desktop Publishing - 2006 References Dr Clinton Mac Health Coach/Wellness expert Prime Life Transform - Engr Emeka Ogwara Civil Servant Federal Ministry of Works & Housing -