CECILIA, NWAISU
COMMUNITY MANAGER | TECH SUPPORT
PROFESSIONAL PROFILE
CONTACT
--96 Palm Alvenue Mushim Lagos State,
Nigeria
Cecilia Chikadibia
EDUCATION
WORK EXPERIENCE
2019 - 2022
School of Nursing Mater Misericordiae
Hospital Ebonyi State, Nigeria
Community Manager | Tech Support
2023 - Till Date
Tradesyncer - Netherlands (Remote)
Managed and engaged with a community of 1,296+ members on Discord and Telegram.
Reduced conflict and policy violations by enforcing clear guidelines and active
moderation.
Coordinated with project leads to run campaigns and increase user activity.
Resolved user issues quickly via chat, maintaining a high standard of communication.
Diploma in Nursing (R.N)
CERTIFICATION
ALX Africa
Virtual Assistant
February, 2024
Community Manager
2022 - 2023
Coach Esther Konsult - Nigeria (Remote)
Develop and execute comprehensive marketing strategies and campaigns that align with the
company's goals and objectives.
Booking appointments, running ads, creating contents and managing a high-performing
marketing team, fostering a collaborative and results-driven working environment.
Monitoring brand consistency across all the marketing channels, receiving calls and replying
clients messages across all the social media platforms.
NJFP/Jobberman Soft
Skills Training
(Time Management, Effective
Communication Presentation &
Workplace Ethics etc).
November, 2023.
Community Manager | Tech Support
Alison Online Learning
Virtual Assistant
June, 2022
2021 - 2022
My Funded Futures - U.S.A (Remote)
Provided real-time support to users and ensured smooth communication during campaigns.
Developed engagement strategies that helped grow the user base by 25%.
Escalated technical or user-sensitive issues to appropriate teams for resolution.
Created onboarding guides and FAQs to help new community members.
Coursera Online Learning
Project Management
March, 2025
OTHER SKILLS
BASIC SKILLS
Technical Skills: Google Workspace (Docs,
Sheets, Slides, Gmail), Microsoft Office Suite
(Word, Excel, PowerPoint), Zoom, Slack,
Asana, Trello, Canva, Hootsuite.
Administrative
As a Results-driven Community Manager and Tech Support Specialist with 4+ years of experience
fostering engaged online communities and delivering top-tier technical support. Skilled in
troubleshooting, user education and conflict resolution while maintaining brand voice across social
media, forums and help desks. Strong ability to bridge the gap between users and product teams,
ensuring seamless customer experiences. Passionate about building trust, driving engagement and
optimizing support processes. Am proficient in Microsoft Office Suite, Content Creation & User
Education, Community Engagement & Moderation, Technical Troubleshooting & Help Desk Support,
CRM & Support Tools (Zendesk, Freshdesk, etc.), Social Media Management, Content Creation & User
Education and Customer Advocacy & Feedback Analysis.
Skills:
Calendar
Community Engagement & Moderation
Technical Troubleshooting & Help Desk
Support
CRM & Support Tools (Zendesk,
Freshdesk, etc.).
Social Media Management
Content Creation & User Education
Customer Advocacy & Feedback
Analysis.
REFERENCE
management, email management, travel
Name: Chief Mrs. Theresa C Akpelu
Name: Mrs. Ngozi Okonye
arrangements, expense reports, data entry,
Address: DNS Mater Chapter Afikpo
online research.
Phone: -
Address: Clinical Instructor
Mater Misericordia Hospital
Afikpo
Phone: -
Communication Skills: Excellent written and
verbal communication, customer service &
interpersonal skills.
Organizational Skills: Time management,
prioritization,
attention
to
multitasking, Project Management, Public
Relations, Teamwork, Leadership & Critical
Thinking.
LANGUAGES
detail,
English (Fluent)
Hausa (Fluent)
Igbo (Intermediate)
