Nwaisu Cecilia

A result driven A dedicated and results-driven Community Manager, Moderator, and Tech Support Specialist with 4 years of experience fostering positive online environments, providing exceptional customer support, and resolving technical issues with efficiency and empathy. Skilled in communication, troubleshooting, customer advocacy, and analytical problem-solving, I thrive in dynamic digital communities and tech-driven ecosystems.

With a proven track record of moderating large online platforms, managing support queries, and advocating for user needs, I bridge the gap between customers and product teams. My ability to analyze user behavior and feedback has consistently contributed to improving user satisfaction, enhancing product features, and maintaining a healthy, engaged community.

Core Competencies:

• Community Engagement & Moderation
• Technical Support & Troubleshooting
• Customer Relationship Management
• Data Analysis & Insight Generation
• Conflict Resolution & Escalation Management
• Helpdesk Tools (e.g., Zendesk, Freshdesk, Intercom)
• CRM Platforms & Knowledge Base Management
• Cross-functional Team Collaboration

I bring not just technical skill, but also a human-centered approach to support and community management, ensuring users feel heard, supported, and empowered.