Ebuka Nwafor
28 Berwyck Drive, Akron, Ohio
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Professional Summary
Results-driven Virtual Assistant and savvy Digital Marketing agent with over seven years of experience with
traceable results in sales, customer relationship management, and administrative support, transitioning to
virtual assistance and digital marketing to leverage experience and expertise in social media marketing,
qualified lead generation, and client engagement. Proficient in CRM software, content creation,client
retention, growth and process optimization, with a proven ability to drive brand visibility and customer
acquisition from zero to thousands through strategic digital campaigns. Skilled in team leadership, time
management, and data-driven decision-making.
Key Skills
● Digital Marketing: Social Media Management & Growth, Marketing, Content Creation, SEO, Qualified
Lead Generation, Strategic Digital Campaigns
● Virtual Assistance: Administrative Support, Calendar Management, Data Entry, Client Communication
● Sales & Customer Service: Customer Acquisition, Client Retention, CRM Systems Development
● Technical Proficiencies: Salesforce (Certified), MS Office Suite (Word, Excel, PowerPoint), Canva,
Hootsuite, Buffer, Google Analytics, Google Digital Skills (Certified)
● Soft Skills: Team Building, Problem-Solving, Highly Organized, Interpersonal, Excellent
Communication, Attention to Detail, Multitasking
Professional Experience
Product Marketing Manager
Royal Majesty Brands, Long Beach, CA
March 2018 – July 2025
● Boosted sales growth by 20% through digital marketing campaigns and client outreach, promoting
product lines via social media platforms (LinkedIn, Facebook, X, Instagram).
● Managed customer service for up to 12 clients per hour, achieving 95% customer satisfaction through
timely and personalized responses, increasing profit to 30%.
● Generated over 100 new clients using qualified lead generation strategies, including social media
advertising, dm and targeted group marketing, referrals, company directories, trade shows, and
conferences.
● Developed sales training programs and quotas, increasing team performance by 15% through
data-driven strategies.
● Optimized social media content creation and scheduling using Buffer and Hootsuite, enhancing brand
engagement and visibility by 25%.
● Improved sales, strategic brand positioning, and profit by 30%
Virtual Assistant & Digital Marketing Intern
[Femmigrants United, Silver Spring, Maryland], [United States]
January 2024 – October 2024
● Supported virtual administrative tasks, including calendar management, data entry, and client
communication, improving operational efficiency.
● Developed social media marketing campaigns using Canva and Hootsuite, increasing brand visibility
by 15% through targeted content creation.
● Prepared application materials for virtual assistant and digital marketing roles, demonstrating
commitment to career transition.
Sales Intern
Rolex Chemicals and Industries, Onitsha, Anambra
August 2016 – November 2017
● Handled 15+ customer inquiries per hour on pricing, product availability, delivery timelines, and
warranties, improving client retention by 10%.
● Provided tailored product recommendations to 25+ clients hourly, leveraging CRM tools to track
preferences and boost customer satisfaction.
● Streamlined inquiry responses using automated systems, reducing response time by 10% and
supporting digital marketing efforts.
Administrative Assistant
Students Christian Movement, University of Nigeria, Nsukka
May 2015 – July 2016
● Grew membership to 250 through digital outreach campaigns and social media engagement on
platforms like Facebook, WhatsApp, and X.
● Implemented CRM software to manage communications across multiple states, improving operational
efficiency by 30%.
● Analyzed feedback to resolve member challenges, enhancing community engagement and supporting
virtual administrative tasks.
Education
Bachelor of Science in Public Administration
University of Nigeria, Nsukka | GPA: 3.08 | 2018
Certifications
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Salesforce Administrator Certification, Salesforce Trailhead | 2024
Digital Skills Training, LevelUp Anambra | Distinction | 2023
Fundamentals of Digital Skills, Google | Distinction | 2022
Social Media Marketing and Management 2022
ALX Academy 2021
