Nwafor T. Ebuka

I am a result driven Virtual Assistant with over 5 years of experience in sales, customer support, customer service, marketing, executive support, and telemarketing for organizations in the B2B, B2C, Ecommerce, and hospitality industries. I support small and medium-sized business owners in exceeding their targets and achieving their customer service goals. I am passionate and excited to speak with my clients, understand their pain points, resolve their problems, and satisfy their needs.

I can help you in the following areas: appointment setting/management, sales, lead generation, chat support, customer support, email marketing, digital marketing, outbound and inbound calls. In my previous employment as a Virtual Assistant, I supported the business owner in managing 3 active calendar, setting appointment, cold call, generated leads, and initiated/executed sales strategies that led to 45% increase in profit. This earned me the "Most Active Professional of the year 2024" Award. I am passionate about business growth and I am interested in helping you to exceed your sales target at affordable rate.

𝐌𝐲 𝐀𝐫𝐞𝐚𝐬 𝐨𝐟 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: ✨ Executive Support ✨ Customer Support (Email, Phone & Live Chat) ✨ Team and Project Management ✨ Sales and Business Development ✨ Data Entry ✨ Phone Communication ✨ Conflict Resolution ✨ Technical Troubleshooting ✨ Cold & Warm Calling ✨ Inbound and Outbound Correspondence ✨ Telemarketing ✨ Web Research ✨ Social Media Management and Marketing ✨ Appointment Scheduling ✨ Sales Closing ✨ Email and Calendar Management.

My Skills include: 📌 Excellent Oral & Written Communication 📌 Computer Proficiency (Microsoft & Google Suite, CRM tools like Salesforce, Zoho, Zendesk, HubSpot, etc.) 📌 Quick Thinking & Effective Decision Making 📌 Time Management 📌 Honesty and Trustworthiness 📌 Organizational & Independent📌 Problem Resolution & Self-Motivated 📌 Integrity & Reliable 📌 Detail Oriented 📌 Ability to Meet Deadlines ✔