Nwachukwu Miracle Ebube

NWACHUKWU MIRACLE EBUBE PROFESSIONAL SUMMARY Highly skilled Customer Service Representative with 3+ years of experience supporting businesses as an Appointment Setter, Sales Representative, and Virtual Assistant. Proven track record in lead generation, nurturing, conversion, upselling, and subscription growth. Adept at building rapport, handling objections, and ensuring customer satisfaction. Successfully implemented automation to improve customer engagement and streamline communication processes. Passionate about driving customer success and business growth. EDUCATION University of Nigeria Nsukka August 2024 Bachelor of Science, Medical Laboratory sciences RELEVANT EXPERIENCE Puritas beauty center February- Customer support Representative Managed over 300 daily leads, ensuring timely follow-up and conversion. Designed and implemented an automation system that replied instantly to inquiries, sent follow-up emails, and nurtured leads until purchase readiness. Improved customer reply rate and reduced lead drop-off by introducing structured communication workflows. Built rapport with clients, handled objections, and guided them through the purchasing process. Successfully upsold products/services and increased subscription renewals. July 2023 -January 2024 Sales Representative & Appointment setter Generated and qualified leads through cold calling, email outreach, and CRM tools. Scheduled appointments with prospective clients, achieving consistent monthly targets. Nurtured leads into paying customers by addressing concerns and emphasizing value. Delivered excellent customer service post-purchase, resulting in repeat business. Collaborated with sales teams to align strategies and improve conversion rates. ADDITIONAL EXPERIENCE February 2025 -May 2025 Cold Caller Reached out to potential customers Generated leads using Apollo Automated Email replies SKILLS Certification: Digital witch IT support Training. - Customer Support & Relationship Management - Lead Generation & Sales Conversion - Appointment Setting & CRM Tools - Upselling & Subscription Retention - Process Automation & Email Marketing - Virtual Assistance & Administrative Support