Nwachukwu Miracle Ebube

I am a highly skilled Customer Service Representative with over three years of experience supporting businesses as an Appointment Setter, Sales Representative, and Virtual Assistant. My expertise spans lead generation, nurturing, and conversion helping businesses grow their customer base while ensuring client satisfaction. In customer relations, I excel at building rapport, handling objections, and guiding customers to purchase decisions. Beyond sales, I strategically upsell and encourage subscription renewals, ensuring long-term customer loyalty and revenue growth. At Puritas Beauty Center, where I managed over 300 leads daily, I identified the need for efficiency and implemented an automation system that instantly responded to inquiries, sent follow-up emails, and nurtured leads until they were ready to purchase. This significantly improved response rates and streamlined the customer journey. I am passionate about delivering exceptional support, increasing conversions, and creating smooth customer experiences that positively impact business growth.