Nursyamimi Aqilah Binti Mohd Razuki

NURSYAMIMI AQILAH Masai, Johor |-| - Resourceful and adaptable Manager with over 4 years of experience in scheduling, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution. An account Executive with experience in the financial services industry. Experienced in developing and managing billing, account receivable, payable and claims of company. P RO F ES SIO N AL E X PE RI EN C E Client Engagement Executive | HMI Group July 2024 - Present Providing exceptional customer service by addressing inquiries, resolving complaints, and managing feedback across various communication channels. Building strong relationships with existing customers to ensure satisfaction, loyalty, and identify sales opportunities. Collaborating with healthcare professionals to coordinate patient care and ensure smooth operations. Working with cross-functional teams to ensure seamless service delivery and resolve customer issues. Supporting the creation and implementation of customer retention strategies. Assisting with administrative tasks such as patient registration, scheduling, insurance claims, invoicing, and payment collection. Staying updated on industry trends, competitor actions, and customer service best practices to maintain a competitive advantage. Department Manager | Hanbaobao Pte. Ltd (Singapore) May 2020 - May 2024 Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action. Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively. Ran extensive customer service training, including customer greetings, complaint resolution and interpersonal skills. Account Executive (AR,AP,Claims) | S L N G Group of Companies July 2018 - Apr 2020 Developed high volume of potential accounts each month. Built long-lasting client relationships using strengths in communication and interpersonal relations. Developed sales plan to exceed annual sales targets and grow business. Maintained large sales pipeline, developing proposals, negotiating terms and closing sales. Managed all finances and client account details, including handling of their invoicing. SKIL LS Effective Time Management Creative Problem-Solving Software Expertise (ie: Microsoft Office, SQL) Efficiency Under Pressure Critical Thinking Talented Customer Services ED UC A T I O N Bachelor of Islamic Finance with Honour Sept 2015 - June 2018 Universiti Malaysia Sabah (UMS) Coursework in International & Islamic finance, banking and risk management Foundation of Pure Account May 2014 - Apr 2015 Selangor Matriculation College Coursework in Accounting and Business Admin Sijil Pelajaran Malaysia (SPM) Coursework in Accounting and ICT 2009 - 2013