NURIE OSMEÑA
UPPER BICUTAN • TAGUIG CITY, 1633 •-•-
Education
Pateros Technological College
Undergraduate of Bachelor of Science in Office Administration
Consistent President and Deans lister
Athens Academy
Graduated Senior High with Honor
Best In Communication Arts
Best Research Paper Presenter
Orator of the Batch
Best In Conduct and
Most Obedient
Pateros, MM-
Taguig City, MM-
Ma. Asuncion Rodriguez Tinga High School
Rank 4 and with Higher Honor
2017
Best in Social Studies
Outstanding Editor of the Batch- High School Journalism
Supreme Student Government President
Supreme Student Government Awardee
Journalism- Broadcaster Awardee
Taguig City, MM
2014-
Experience
Teleperformance
TaguigCity,
City,
MM
State
Customer Service/Technical Support Representative
April 2019– January 2021
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customers inquiries
and resolving concerns.
• Entered customer interaction details in Salesforce CRM to track requests, document problems and record
solutions offered.
• Responded to customer requests for products, services, and company information via phone, email, and chat.
• Provide technical assistance that includes troubleshooting through phone, email, and chat.
Valorglobal Inc.
Taguig City, MM
Collection Specialist
February 2021 – October 2021
• Responsible for collecting outstanding balance of customer for active, suspended, and canceled accounts.
• Helps customer in setting up payment arrangements for unpaid bills.
• Explain and dispute bills and charges.
• Perform troubleshooting to fix device and service issue
• Discuss and offer newest phone/devices available
Telus Digital Philippines
Taguig City, MM
Chat Support Representative
November 2021 – September 2025
• Provide chat and email assistance worldwide for Fortnite players
• Assist players with their account-info changes such as display name, gamer tag, date of birth, etc.
• Help player recovery their compromised or inactive account.
• Perform troubleshooting for games and device issues
• Offer and discuss newest games available
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Skills
Proficient in oral and written English and Filipino
Computer literate
Ability to converse with associates across different levels
Capability to maintain secrecy with regards to sensitive information of the organization
Highly efficient in managing data of the organization
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References
Regine Alingal,-,-(Friend)
Jhoanna Marie Ibanez,-,-(Workmate)
Sheilla Mairenn Maturan,-,-(Workmate)
Raffy Ronel Guarin,-,-(Workmate)