Nurie Osmena

NURIE OSMEÑA UPPER BICUTAN • TAGUIG CITY, 1633 •-•- Education Pateros Technological College Undergraduate of Bachelor of Science in Office Administration Consistent President and Deans lister Athens Academy Graduated Senior High with Honor Best In Communication Arts Best Research Paper Presenter Orator of the Batch Best In Conduct and Most Obedient Pateros, MM- Taguig City, MM- Ma. Asuncion Rodriguez Tinga High School Rank 4 and with Higher Honor 2017 Best in Social Studies Outstanding Editor of the Batch- High School Journalism Supreme Student Government President Supreme Student Government Awardee Journalism- Broadcaster Awardee Taguig City, MM 2014- Experience Teleperformance TaguigCity, City, MM State Customer Service/Technical Support Representative April 2019– January 2021 • Maintained customer satisfaction with forward-thinking strategies focused on addressing customers inquiries and resolving concerns. • Entered customer interaction details in Salesforce CRM to track requests, document problems and record solutions offered. • Responded to customer requests for products, services, and company information via phone, email, and chat. • Provide technical assistance that includes troubleshooting through phone, email, and chat. Valorglobal Inc. Taguig City, MM Collection Specialist February 2021 – October 2021 • Responsible for collecting outstanding balance of customer for active, suspended, and canceled accounts. • Helps customer in setting up payment arrangements for unpaid bills. • Explain and dispute bills and charges. • Perform troubleshooting to fix device and service issue • Discuss and offer newest phone/devices available Telus Digital Philippines Taguig City, MM Chat Support Representative November 2021 – September 2025 • Provide chat and email assistance worldwide for Fortnite players • Assist players with their account-info changes such as display name, gamer tag, date of birth, etc. • Help player recovery their compromised or inactive account. • Perform troubleshooting for games and device issues • Offer and discuss newest games available • • • • • Skills Proficient in oral and written English and Filipino Computer literate Ability to converse with associates across different levels Capability to maintain secrecy with regards to sensitive information of the organization Highly efficient in managing data of the organization • • • • References Regine Alingal,-,-(Friend) Jhoanna Marie Ibanez,-,-(Workmate) Sheilla Mairenn Maturan,-,-(Workmate) Raffy Ronel Guarin,-,-(Workmate)