Nurie Osmena

My name is Nurie Osmena, and I have been working in customer support for almost six years. During that time, I have gained experience in several roles including customer service, technical support, live chat, and back office operations. These roles have helped me build a strong foundation in communication, problem solving, and customer care.

Throughout my career, I have supported different types of accounts such as telecommunications, collections, and gaming. Each one taught me something new and helped me become more flexible in how I approach customer needs. In the telco account, I learned how to handle billing and service-related concerns while maintaining a calm and professional tone. In collections, I practiced empathy and negotiation, finding ways to help customers settle accounts while keeping the interaction positive. The gaming account, on the other hand, helped me strengthen my technical knowledge and improve my ability to troubleshoot issues quickly.

These experiences taught me how to stay composed even under pressure and how to handle multiple tasks without losing focus. I also became more detail oriented, making sure that every customer’s issue is resolved completely and documented properly. I have worked in fast paced environments where teamwork and clear communication were key, and I learned the value of listening carefully to both customers and colleagues.

What I enjoy most about this type of work is being able to help people. Whether it is solving a technical problem, clarifying a billing issue, or simply reassuring a frustrated customer, I find it fulfilling to know that I can make someone’s day a little better. I believe that good customer service is not just about solving issues but also about creating a positive experience that builds trust and loyalty.

I would be a great fit for this role because I am dedicated, patient, and genuinely care about delivering quality service. I take pride in my ability to adapt quickly to new tools and systems, and I am always eager to learn and improve. I also enjoy collaborating with others and supporting a team that shares the same goal of providing excellent customer experiences. I am confident that my background and attitude would make a valuable contribution to your team.