Nureni Ahmed

Nureni Ahmed

$5/hr
Am a customer service representative
Reply rate:
-
Availability:
Hourly ($/hour)
Location:
Surulere, Lagos, Nigeria
Experience:
2 years
NURENI AHMED ISHOLA EXPERIENCE CONTACT --19 ESHINLOKUN STREET IJ ESHA MARKET, SURULERE, 23401 Nigeria PROFESSIONAL SUMMARY Dynamic and results-oriented Computer professional with extensive experience in managing business relationships and driving technology initiatives. Adept at bridging the gap between technical teams and business stakeholders, ensuring alignment with organizational objectives. Proven track record in project management, system integration, and the implementation of innovative solutions that enhance operational efficiency. Skilled in analyzing business needs and translating them into actionable strategies, with a strong emphasis on customer satisfaction and stakeholder engagement. Committed to fostering collaborative environments and delivering high-quality results in fast-paced settings. SKILLS BUSINESS RELATIONSHIP MANAGER Sep 2024 ‐ Current Moniepoint Microfinance Bank, Lagos island Partner with executive management team to assess and improve current business processes Engage in business development activities and solicitation of new business Cross selling of bank products and services Work closely with key customers to keep them updated on process changes designed to improve service Submit regular reports to management team about customer's progress Conduct credit risk analysis on prospective and existing clients Create marketing strategies to achieve sales targets. ADMINISTRATIVE INTERN Jan 2021 ‐ May 2021 Kings Guard Nigeria Limited Supported the administrative team in various tasks, including data entry, filing, and document management Assisted in organizing and scheduling meetings, conferences, and travel arrangements Prepared and distributed meeting agendas, minutes, and other relevant materials Handled incoming and outgoing correspondence, including sorting mail and responding to emails Conducted research and compiled reports on industry trends and best practices Assisted in maintaining office supplies and inventory, ensuring adequate stock level COMPUTER TECHNICIAN Mar 2019 ‐ Oct 2020 Unilever Nigeria Limited Agbara, Agbara Work with QC and Technical Services to review, update, and approval all documentation Conduct Training and Research Maintain production batch records and logs Drive forklift, towers and pallet jacks Identify and remove defective product and report/signal malfunctions Perform frequent quality checks, to include counting product Counted, grouped, and boxed non-defective product for storage Identify and remove any defective product and report malfunction Load raw materials into mixing machine per a batch ticket Followed safety procedures to meet safety and health requirements Enhanced Team playing skills Ability to make decisions under pressure Public Administration: Knowledge of government processes and policies, with the ability to implement and manage public programs effectively. Marketing: Skills in developing and executing marketing strategies to promote products and services, enhance brand awareness, and drive customer engagement. Business Management: Proficiency in managing operations, resources, and personnel to achieve organizational goals and improve efficiency. Customer Service: Expertise in providing exceptional service and support, ensuring customer satisfaction and fostering long-term relationships. Troubleshooting: Ability to diagnose and resolve hardware issues efficiently, using systematic approaches to identify problems. Component Replacement: Proficiency in replacing and upgrading various hardware components, such as RAM, hard drives, power supplies, and motherboards. System Assembly: Skill in assembling computer systems from scratch, ensuring compatibility between components and optimal performance. Soldering: Experience with soldering techniques for repairing circuit boards and connections, especially in more advanced repairs. Diagnostic Tools: Familiarity with using diagnostic software and hardware tools to assess and test system functionality. Preventive Maintenance: Knowledge of best practices for regular maintenance, such as cleaning, cooling management, and software updates to PACKAGING MACHINE TECHNICIAN Jun 2013 ‐ Jan 2018 Eko Supreme Resources Limited, Agbara Work with QC and Technical Services to review, update, and approval all documentation Conduct Training and Research Maintain production batch records and logs Drive forklifts, towers and pallet jacks Identify and remove defective product and report/signal malfunctions Perform frequent quality checks, to include counting product Counted, grouped, and boxed non-defective product for storage Identify and remove any defective product and report malfunction Load raw materials into mixing machine per a batch ticket Followed safety procedures to meet safety and health requirements Enhanced Team playing skills Ability to make decisions under pressure EDUCATION BACHELOR OF SCIENCE - COMPUTER SCIENCE Jan 2019 National Open University, Lagos, Nigeria I completed my Bachelor of Science in Computer Science at the National Open University in Nigeria, where I developed a strong foundation in both theoretical concepts and practical applications of computing GCSES/A LEVELS - SCIENCE Jan 2009 Apapa High School, Lagos I obtained my first school leaving certificate in 2009, which marked a significant milestone in my educational journey. This certification provided me with foundational knowledge and skills, preparing me for further studies and future endeavors prolong hardware life. Operating System Installation: Ability to install and configure operating systems and drivers to ensure hardware compatibility and functionality. Customer Service: Strong communication skills to interact effectively with clients, understand their issues, and provide clear explanations of repairs and solutions. LANGUAGE English Language, Conversational Yoruba Language, Native african Turkish, Beginner (A1) COMMUNITY SERVICE MENMBER OF RED CROSS Commitment to Humanitarian Value score Mission Alignment: Belief in the fundamental principles of the Red Cross, including humanity, impartiality, and voluntary service. Promoting Dignity and Relief: A commitment to alleviating human suffering and supporting those in crisis. Skills Development Training Opportunities: Access to training in first aid, CPR, disaster response, and other essential skills. Leadership Experience: Opportunities to develop leadership and organizational skills through team projects and initiatives. Community Impact Addressing Local Needs: Engaging in programs that provide vital services, such as blood donation drives, disaster preparedness, and health education. Building Resilience: Helping communities become more resilient to emergencies and disasters through education and resources. Teamwork and Collaboration Working with Diverse Groups: Collaborating with a diverse group of volunteers and professionals, fostering a sense of community and teamwork. Networking Opportunities: Connecting with like-minded individuals and professionals in the healthcare and humanitarian sectors. Advocacy and Awareness Raising Awareness: Engaging in campaigns that educate the public about important health and safety issues.
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