Nureni Ahmed

Over 2 years of experience in customer service across fintech industries, e.g., moniepoint financial services.

Proven track record of delivering exceptional customer support in high-pressure environments.

Adept at handling customer inquiries, resolving complaints, and providing tailored solutions efficiently.

Skills:

• Excellent Communication: Strong verbal and written communication skills to effectively interact with diverse customers and ensure clarity.
• Problem-Solving: Ability to analyze issues, identify solutions, and resolve customer concerns promptly.
• Empathy and Patience: Exceptional ability to understand customer needs, show empathy, and remain patient in challenging situations.
• Time Management: Capable of managing multiple tasks while meeting deadlines and maintaining service quality.
• Technical Proficiency: Familiar with Salesforce, Zendesk, Microsoft Office and able to learn new systems quickly.
• Conflict Resolution: Skilled in de-escalating tense situations and turning negative interactions into positive outcomes.

Strengths:

• Passionate about customer satisfaction and maintaining brand loyalty.
• Flexible and adaptable in dynamic environments, with a focus on continuous improvement.
• Strong team player with the ability to work independently when needed.