Nuno Fernandes

Experienced Dynamics 365 CE and Power Platform Consultant with over six years of hands-on experience delivering customized solutions across diverse industries. Proven ability to address complex business challenges and drive digital transformation through automation, integration, and deep platform expertise.

Key Skills & Experience

•

Dynamics 365 CE: Implemented Sales, Customer Service, and Marketing modules across sectors such as footwear manufacturing, insurance, banking, and pottery production, gaining strong knowledge of commercial and service processes.

•

Power Platform: Designed and deployed automations including email-to-ERP data extraction and RPA-based order management using Power Automate. Specialized in custom API integrations (REST/SOAP) via Power Automate and C#.

•

System Integration: Integrated Dynamics 365 and Power Platform with external systems using Business Central connectors, custom APIs, and On-Premises Data Gateway. Experienced with Microsoft 365 tools (Outlook, SharePoint, Excel, Word) and Azure services (Logic Apps, Azure DevOps).

•

Microsoft Support Engineer: Worked in a high-impact, 24/7 support role for Power Platform and Copilot Studio within a specialized Microsoft support team. Supported strategic enterprise clients, resolving complex issues like flow throttling, custom connectors, and AI-powered automations.

•

Collaboration with Product Teams: Acted as a liaison between clients and Microsoft’s engineering teams to identify root causes, propose solutions, and contribute to product improvements.

Additional Experience & Soft Skills

•

Strong communicator and collaborator, developed through over four years leading a youth group.

•

Black belt in karate (22 years of practice), reflecting discipline, resilience, and a solution-driven mindset.

•

Red Cross volunteer in Braga since 2022, demonstrating a commitment to social impact and teamwork.