Ntokozo Londiwe Mdletshe

Confidential NTOKOZO LONDIWE MDLETSHE Richards Bay, Kwa-Zulu Natal |-|- PROFESSIONAL SUMMARY I hold a Masters degree in Industrial Engineering and am an Industrial Engineer currently a Technical Services and Solutions Advisory Specialist. My career spans over 12 years, 6 of which have been in senior professional and management positions. My core focus is the development, implementation, and maintenance of technical and improvement solutions for operations whilst constantly evaluating the success of the implemented solution. I build strong relationships with stakeholders and bring multidisciplinary teams together. My area of expertise includes but not limited to, business process mapping, operational planning and management and continuous improvement of operations. PROFESSIONAL SKILLS • • • • • • • • • • • • Industrial Engineering Project Management Business Process Optimization Business Process Mapping Process Improvement Operational Project Management Airport Advisory Tender Documentation Regulatory Compliance Technical Reporting ISO 9001:2008 MS Office EDUCATION AND CERTIFICATIONS- Masters Industrial Engineering Bachelor of Technology Industrial Engineering National Diploma Industrial Engineering Matric University of Witwatersrand Durban University of Technology Durban University of Technology Empangeni High School - Project Management Certificate: Short Learning Program ISO 9001:2008 Training ISO 9001:2008 Internal Auditing certificate Understanding Annexure 14, 2017 Varsity College Bureau Veritas Bureau Veritas International Civil Aviation Organization EXPERIENCE Apr 2018 – Current • • • Advisory Specialist Airports Company South Africa Develop and implement integrated airport advisory solutions for clients and the ACSA group Preparation of tender (bid) documentation and assessing client needs and identify resources within the organization to provide advisory solutions Develop overall project assignment approach/plan with team of specialists and project managers 1 Confidential Confidential • • • • • • • • • Develop analysis methodology, task techniques and client engagement plans Prepare and deliver client presentations and technical reports Provide advice, technical assistance and recommendations on airport operations, processes, and studies Conduct due diligence at new airports and provide report with findings related to operations, regulatory compliance, finance, and commercial aspects Support the development of new products and services and collaborate with internal stakeholders Support marketing initiatives to drive business development Lead and manage multi-disciplinary teams on projects and ensure timely delivery of projects Partner with the Department of Transport to ensure that Regional Domestic Airports are adequately supported and that ACSA has insights and perspective to challenges faced by these airports and provide solutions and deliver on EXCO KPI’s Participate in and support planning, ramp up and execution of the various elements of Airport and Airline Operational Readiness Programs Operational Readiness and Transfer Projects (Ghana, Liberia, Zambia) • Assist with the collection of data for operational concept development for new and redeveloped facilities and preparation of new standard operating procedures for new processes • Assist in the development of stakeholder engagement and operational interface plans for internal and external stakeholders • Assist with the coordination and development of Familiarization, Induction and Training Plans • Present plans, programs to the Steering Committee, Project, and Management teams • Assist with collection of information for ORAT schedule development and mobilize of team with the implementation of transition plans • Establish and maintain strategic relationships with representatives of key stakeholders including Airline and Airport management, vendors, sub-concessionaires, consumer groups and the airport business community to ensure stakeholders are engaged in the ORAT program • Develop simulation processes and trial scripts and conduct simulation of operational processes. Collate and analyze data from simulation and provide improvement initiatives Key Projects • Operationalization Specialist and Project Lead for Richards Bay Airport in Richards Bay, South Africa. Airport obtained its new commercial operating license in December 2021, and it set to open in February 2022. • Operations Specialist part of Operational and Readiness and Transfer team preparing Simon Mwansa Kapwepe International Aiport in Ndola, Zambia. Greenfield airport relocation in four weeks and opened in October 2021 for USD 186, 157.00. • Operations Specialist part of Operational Readiness and Transfer team preparing Kenneth Kaunda International Airport in Lusaka, Zambia for new Terminal 2 operations opened in August 2021 for USD 1,019,731.05 • Operations Specialist part of Operational Readiness and Transfer team preparing Roberts International Airport in Monrovia, Liberia for new Terminal 2 operations for USD 100,000.00 *Project not completed* • Process Specialist part of Operational Readiness and Transfer team that prepared Kotoka International Airport in Accra, Ghana for its new Terminal 3 operations that opened in September 2018 for USD 1,400,000.00 Oct 2016 – Mar 2018 • Regional Airport Manager Airports Company South Africa Management and coordination of the complete airport operations including safety, fire and rescue, maintenance and engineering, client relations, airside, and landside operations 2 Confidential Confidential • • • • • • Ensured improvement of airport standard of excellence and regulatory compliance by ensuring that appropriate policies and systems are developed, communicated, and implemented in line with applicable regulations and the best practices Led, managed, and coordinated airport team including their performance against set key performance indicators Planned Capital Expenditure and Operational Expenditure budgets and present for approval Conducted of due diligence and operational readiness of the airport, formulated action plans and development of business plan, and ensured strategic objectives are formulated, executed, and achieved End-to-end operational performance, highest level of customer service and an improved airport experience Ensured good quality engagement and relationships with airlines and all relevant stakeholders, internal and external Apr 2016 – Sep 2016 Jan 2015 – Mar 2016 Mar 2013 – Dec 2014 Feb 2010 – Feb 2013 Feb 2008 – Jan 2010 Jan 2007 – Jan 2008 Operational Planner Senior Industrial Engineer Industrial Engineer Industrial Engineer Industrial Engineering Technician In-Service Trainee Airports Company South Africa Airports Company South Africa Airports Company South Africa BSI Steel Hulamin Rolled Products Hulamin Rolled Products PROFESSIONAL HIGHLIGHTS ACSA Oct 2016 – Mar 2018 • Completed aerodrome licensing process for Mthatha Airport with the South African Civil Aviation Authority • Integrated the organization’s multi-disciplinary technical advisory services and solutions for Mthatha Airport • Development of technical solutions to optimally meet client needs and ensure the long-term sustainability of the solution for Mthatha Airport • Development of proposal and advisory project costing models for proposal document for Oribi Airport, PMB PERSONAL INFORMATION Date of Birth 8 November 1986 Nationality South African Languages Zulu English Driver’s License Code 8 Criminal Record None References On request 3 Confidential