Nteboheleng Ramafikeng

null NTEBOHELENG RAMAFIKENG PROFILE CONTACT - ntebohelengramafikeng67@ gmail.com Qoaling, p.o.box 14330, Maseru 100, Lesotho SKILLS Customer engagement Critical thinking problem-solving Dedicated and results driven sales and customer service professional with one year experience in delivering exceptional service and achieving sales targets. Proven ability to build strong customer relationships and effectively resolve issues to enhance overall customer satisfaction. Highly adaptable and collaborative team player focused on contributing to organizational success. WORK EXPERIENCE SEM-THEMBA metal work Sales and customer service 2023- PRESENT Assisted customer in selecting products,providing knowledge on features and benefits that led to increased sales. Managed customer inquiries and resolved issues, enhancing customer satisfaction and loyalty. collaborated with team members to develop sales strategies that improved overall store performance. Contributed to 25% increase of sales over 6 months through effective upselling techniques. Organizational skill Time Management Leadership Effective communication Computer literacy Effective sales strategies LANGUAGES SEM-THEMBA metal work Data entry tasks Maintained sales records and updated customer databases regularly using CRM software. English (fluent) Sesotho (fluent) EDUCATION REFERENCE Diploma in Marketing Management Lerotholi Polytechnic - Certificate in digital marketing Alison - Mpho Lenka SEM-THEMBA Metal work Phone: - Email :-