Nteboheleng Ramafikeng

With two years of dedicated experience in customer service and data entry, I have developed a strong skill set that includes effective communication, problem-solving, attention to detail, and proficiency in various data management software. My commitment to providing exceptional customer support while maintaining accurate and organized data has enabled me to contribute positively to team objectives and enhance overall customer satisfaction. Developed strong verbal and written communication skills to effectively interact with diverse customers, addressing inquiries and resolving issues promptly.

Attained expertise in actively listening to customers to understand their needs and provide tailored solutions.Gained experience in de-escalating conflicts and turning negative experiences into positive outcomes, ensuring customer retention and loyalty.

Maintained a high level of accuracy in data entry tasks, ensuring information is recorded correctly. Familiar with a variety of data entry software and tools, including Microsoft Excel, Google Sheets, and CRM systems, facilitating efficient data management and reporting.Developed procedures to keep digital and paper records organized, enabling quick access to information and improved team workflow.

• Provided exceptional customer service to an average of 100 customers per day, answering inquiries, resolving issues, and processing requests efficiently.

• Conducted data entry tasks with a focus on accuracy, entering and updating customer records, purchase orders, and feedback into the CRM system.

• Developed and implemented streamlined processes for data entry that reduced errors by 15% and improved overall efficiency.

• Collaborated with cross-functional teams to ensure customer satisfaction and proactively addressed potential issues before they escalated.