Nshizirungu Rugwiro Eloi

Nshizirungu Rugwiro Eloi Rwanda Kigali, Nyamirambo --Eloi RUGWIRO LinkedIn Profile Summary I am deeply committed to understanding clients’ unique challenges and leveraging data-driven insights to develop solutions that align business needs with technical possibilities. My passion lies in uncovering actionable insights, streamlining processes, and fostering collaboration among stakeholders to drive growth and informed decision-making. With experience in market scans, value chain support, data analysis, and client support, I’ve gained a solid understanding of market dynamics, supply systems, and stakeholder needs, enabling me to deliver impactful, real-world solutions. I believe in connecting with people, understanding their goals, and aligning technology to create a lasting impact. Education Bachelor's in Business and ICT Mount Kenya University, Kigali, Rwanda 06th/August/2021 Description of responsibilities and accomplishments Customer Support Specialist Templer FX, Kigali, Rwanda June 2022 – December 2024 I assisted customers on the Live Chat platform, engaging with an average of 120 clients per day for 2.5 years, including conversations in French. Throughout this period, I navigated various challenges, including differing customer attitudes, system limitations, language barriers, and the constraints of the built-in system. This experience helped me develop key skills such as empathy, problem-solving, communication, and teamwork Other Skills Data Analysis Data Visualisation software (Power BI) Microsoft Office Suite (Excel, PowerPoint, Word) Query language (SQL) Project Management Market Scan and Value Chain Support Certifications Data Analytics, ALX – 13th December, 2024 Professional Foundation, ALX – 12th. August, 2024 Driving License 2024 Languages Kinyarwanda – Proficiency Level 5, Primary Fluent English – Proficiency Level 4, Fluent French – Proficiency Level 4, Fluent Volunteer Experience 1.​ Vice Secretary Chorale de Kigali NGO, Kigali, Rwanda July 2023 – June 2025 As Vice Secretary of Chorale de Kigali, I oversee daily operations by coordinating administrative tasks, managing attendance records, and maintaining a song sheet database in Excel. I support meeting planning and leadership decisions, enhancing my skills in data management, coordination, and team collaboration within a structured, creative environment. 2.​ Walk to Remember Organizing Team Peace and Love Proclaimers, Kigali, Rwanda Feb, 2017 – April, 2024 I was part of a team that organized community events that engaged over 25,000 people for the commemoration of the 1994 Genocide against the Tutsi. References 1.​ Templer Fx, Country Operations Officer Sheila KAMOSI Téléphone: - Adresse mail:-2.​ Chorale de Kigali, Vice President Valentin BIGANGO, Téléphone: - Adresse mail:-3.​ Peace and Love Proclaimers, President Israel NURU Téléphone: -.​ Adresse mail:- UNIVERSITY DEGREE AND CERTIFICATE 1.​ BSc in BUSINESS AND INFORMATION COMMUNICATION TECHNOLOGY 2.​ DATA ANALYTICS CERTIFICATE 3.​ PROFESSIONAL FOUNDATION CERTIFICATE