Nshizirungu Rugwiro Eloi

I am a dedicated professional with expertise in Customer Support, Data Analysis, and Information Technology. Holding a BSc in Business and Information Communication Technology, I combine technical skills with strong interpersonal abilities to deliver excellent customer experiences and support data-driven decisions. With certifications in Data Analysis and Professional Foundations, I am adept at resolving client inquiries, troubleshooting technical problems, interpreting data, and suggesting process improvements. My ability to communicate clearly, work collaboratively, and manage multiple priorities makes me a valuable asset to any organization.

I started my career as a Customer Support Specialist at Templer FX, where I worked remotely for two years, managing client inquiries, providing accurate product guidance, and ensuring timely resolutions. I enhanced my technical and analytical skills, allowing me to contribute beyond frontline support by analyzing trends and improving service efficiency. My career shows steady growth from customer-facing roles to analytical contributions, with a long-term goal of becoming a professional data analyst who connects customer experience with operational improvements.